Adeva Shank
Freedom,PA
Summary
Dynamic professional passionate about meaningful work, actively seeking a position that promotes growth and aligns with core values. Committed to leveraging strong communication skills and diverse experience to enhance organizational productivity while embracing continuous skill development opportunities. Proven ability to handle customer interactions effectively, resolve issues promptly, and build strong relationships through empathy and clear communication. A track record of maintaining high customer satisfaction and fostering loyalty underscores a dedication to contributing positively in a collaborative environment that values innovation and promotes learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
BEAVER COUNTY JAIL
12.2024 - 04.2025
- To safely and efficiently transport prisoners to and from county, state and federal corrections institutions for court appearances, other necessary functions, and to extradite fugitives.
- To provide processing assistance and booking services to local, state and federal law enforcement agencies, and to assist local municipal police departments.
- To provide protection
Collection Specialist
CardWorks Servicing
06.2024 - 03.2025
- Take credit card information for past due amount in collections Overview +4
- CardWorks is a credit and payment solutions provider that offers a range of services, including consumer finance, servicing, and merchant acquiring. They act as a direct lender to consumers, provide servicing solutions to banks and non-bank lenders, and offer payment processing solutions for ISOs and merchants. Specifically, they offer services like credit card servicing
Chiropractor, doctors office
Elizur Corporation
07.2024 - 12.2024
- Call patient to set up appointments with the orthodontist on each patient's needs call patient back to confirm appointments multitask
Patient Support Specialist
Blink Health
11.2023 - 12.2024
- Help patients order their prescriptions made prior authorizations on certain request says contact the doctors office would need he concerning a medication UPS track medication Involves answering inbound calls to address routine and new issues with patients, doctors, and insurers. Tasks include providing patient care, documenting call information, and maintaining confidentiality of patient information
Customer Service Representative (Remote)
Dynamic Healthcare Services
01.2022 - 11.2023
- Helping patients over the phone, with there mask's walking them through the process of putting their breathing machine together if there having issues with it.
- Making sure their compliant with 30, 60, or 90 day time frame too continue with services.
Overnight Monitor/Shelter Advocate
East End Cooperative Ministry
04.2023 - 10.2023
- Being an Overnight monitor showing up on time. This position was from 6:30 PM to 7 AM the next morning opening the doors by 7 PM to let 10 men in and 10 women in only providing bills at 8 PM sharp keeping a headcount on who's there and who's not Providing blankets and sheets that we have redirecting people to apply for positions and possibly better their homeless situation redirected them to our resources that they have to provide by morning time. You have to have a passion for helping people and wanting to help someone.
Residential Specialist
Apis Services Inc.
12.2022 - 09.2023
- Help individual's with achieving there daily goals
- Including giving medication
- And helping with ADL's daily living
Customer Service Representative/Call Center
CVS Health
05.2022 - 02.2023
- Responsibilities include responding to customers calls made of the company vision, mission, and values. customer service skills too assist inbound calls.
Direct Support Professional
A Helping Home, LLC
11.2019 - 11.2021
- Assist client with all ADLs throughout the day including med reminders as well as some light housekeeping.
- Sweeping mopping wiping counters down also grocery shopping meal prep as well
Supervisor Assistant for Intellectual Disability Patient
Class
03.2019 - 12.2019
- Making sure clients get to doctors appointments.
- Making sure staff fill out medical form when taking client to doctors appointment and to the Emergency room and scheduling appointments.
- Having staff follow all protocol, including monthly fire drills too keep client and staff safe at all times in case of fire.
RCA/Med Tech
Willows Nursing Home
09.2018 - 07.2019
- Help elderly in the morning with what they need ADLs growing as well doing activities to make them feel more comfortable at times also work with dementia and Alzheimer's Memory Care.
Education
High school diploma -
WCHS High School
Vanceboro, NC06.2009
Skills
- 11Years in good customer service working good with people (10 years), Good customer service, CPR, Filing, Receptionist (10 years)
- Expert
- Clerical experience
- Microsoft Excel
- Microsoft Word
- Customer service
- Caregiving
- Meal preparation
- First aid
- Driving
- Leadership
- Memory Care
- Data collection
- Alzheimer’s Care
- Dementia Care
- Great communcation skills
English
- Hospice Care
- Communication skills
- Typing
- Childcare
- Food Preparation
- Hoyer lift
- Great communication
- Microsoft Dynamics GP
- Medication Administration
- Hospital experience
- Retail Sales
- Cooking
- Van driver
- People peson
- Supervising experience
- Medication administration
Certification
- Certified Home Health Aide
- Certified Medication Aide
- First Aid Certification
- CPR Certification
- CNA
Timeline
Correctional Officer
BEAVER COUNTY JAIL
12.2024 - 04.2025
Chiropractor, doctors office
Elizur Corporation
07.2024 - 12.2024
Collection Specialist
CardWorks Servicing
06.2024 - 03.2025
Patient Support Specialist
Blink Health
11.2023 - 12.2024
Overnight Monitor/Shelter Advocate
East End Cooperative Ministry
04.2023 - 10.2023
Residential Specialist
Apis Services Inc.
12.2022 - 09.2023
Customer Service Representative/Call Center
CVS Health
05.2022 - 02.2023
Customer Service Representative (Remote)
Dynamic Healthcare Services
01.2022 - 11.2023
Direct Support Professional
A Helping Home, LLC
11.2019 - 11.2021
Supervisor Assistant for Intellectual Disability Patient
Class
03.2019 - 12.2019
RCA/Med Tech
Willows Nursing Home
09.2018 - 07.2019
High school diploma -
WCHS High School