Maria (Lupita) Campos
Independence,Oregon
Summary
Friendly Patient Care Coordinator Lead builds long-lasting relationships with patients and peers. Highly skilled in performing both clerical and medical support tasks in different departments. Works independently and maintains superb interpersonal skills. Cultivates trust and rapport with patients through excellent communication in both English and Spanish. Committed to obtaining highest level of patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator Lead
Optum
Corvallis, Oregon
02.2025 - Current
- Coordinated patient appointments and ensured proper scheduling within the healthcare system.
- Collaborated with healthcare providers to streamline patient care processes and communications.
- Maintained accurate patient records in electronic health record systems for easy access.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Trained new reception staff on office protocols and procedures.
Medical Office Specialist Float
The Corvallis Clinic
Corvallis, OR
08.2021 - 01.2025
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Wrote detailed clinical phone messages for physicians.
Client Service Specialist
Columbia Bank
Monmouth , OR
09.2020 - 08.2021
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Responded quickly to customer concerns and inquiries by phone or email.
- Managed and updated physical and digital client account information to keep records accurate and current.
Assistant Unit Manager
The Chick Inc.
Monmouth, OR
12.2019 - 08.2020
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Shift Supervisor
The Chick Inc.
Monmouth, OR
05.2019 - 12.2019
- Collaborated with team members to improve performance and implement training updates.
- Answered and resolved customer questions and concerns.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Team Member
The Chick Inc.
Monmouth, OR
07.2017 - 05.2019
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Trained new employees on registers and packing positions to support team efficiency.
- Corrected issues in timely manner to maintain productivity goals.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Education
High School Diploma -
Central High School
Independence, ORSome College (No Degree) -
Chemeketa Community College
Salem, ORSkills
- Bilingual in Spanish and English
- Great customer service
- Cash management
- Attention to detail
- Knowledge of Medical Terminology
- Fast learner
Timeline
Patient Care Coordinator Lead
Optum
02.2025 - Current
Medical Office Specialist Float
The Corvallis Clinic
08.2021 - 01.2025
Client Service Specialist
Columbia Bank
09.2020 - 08.2021
Assistant Unit Manager
The Chick Inc.
12.2019 - 08.2020
Shift Supervisor
The Chick Inc.
05.2019 - 12.2019
Team Member
The Chick Inc.
07.2017 - 05.2019
Some College (No Degree) -
Chemeketa Community College
High School Diploma -
Central High School