NGOZI CHIZOBA
1421 Coffeyville Trail, Plano,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated and empathetic Clinical Office Assistant offering experience in direct patient care and medical office management experience. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Customer Service Advocate
Packnmail Business Corp
Plano, TX
12.2008 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increase Sales revenue by 10% in fiscal year 2021.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted available products and services to customers during service, account management and order calls.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Described product highlights and benefits to help guide purchasing decisions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Managed over 50 customer calls per day.
NCT-Clinical Office Assistant
PrimeChoice HealthCare Svcs
Frisco, TX
12.2019 - 01.2021
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Retrieved and entered data into medical records system.
- Received and routed messages or documents such as laboratory results to appropriate staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed financial documentations such as expense reports and invoices.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Determined source of payment by verifying program eligibility in government or insurance plans.
- Managed over 50 customer calls per day.
- Managed mail sorting, filing and photocopying.
Education
Bachelor of Arts - Business Communications
University of Nigeria
Arlington, TX10.2020
Certified Medical Radiologist
X-Ray Academy of Texas
Arlington, TXProject Management
Continuing Education
Life And Health Insurance
A.D Banker
Skills
- Multitasking Abilities
- Critical Thinking
- Problem-Solving
- CRM
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Clerical Support
- Active Listening
- Decision-Making
- Organization and Time Management
- Planning and Coordination
- Lab assistant training
- Scheduling
- Project Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Compliance
- Independent Work
- Interpersonal Skills
- Resourceful
- Good Planner
- Analytical Thinking
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Personal Data
- Family activities, Traveling, Social and Church Events, Sports Participants
Additional Information
United States Citizen
Affiliations
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
Timeline
NCT-Clinical Office Assistant
PrimeChoice HealthCare Svcs
12.2019 - 01.2021
Customer Service Advocate
Packnmail Business Corp
12.2008 - Current
Bachelor of Arts - Business Communications
University of Nigeria
Certified Medical Radiologist
X-Ray Academy of Texas
Project Management
Continuing Education
Life And Health Insurance
A.D Banker
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