Devon Patterson
Kirtland,NM
Summary
Dynamic Service Technician with a proven track record at Hi Country Chevrolet, excelling in installation and repair while enhancing customer satisfaction through effective communication and problem resolution. Skilled in troubleshooting and preventive maintenance, I consistently deliver quality service and adapt to diverse challenges, ensuring peak performance of equipment and fostering strong customer relationships.
Energetic and friendly individual with keen ability to assist customers and maintain clean, organized environment. Knowledge of customer service principles and basic inventory management. Dedicated to providing exceptional shopping experience and ensuring customer satisfaction.
Offering reliable and positive attitude with strong willingness to learn and grow in customer-focused environment. Delivers quick understanding of customer service best practices and basic inventory tasks. Ready to use and develop communication and organizational skills in Courtesy Clerk role.
Overview
2
2
years of professional experience
Work History
Service Technician
Hi Country Chevrolet
02.2025 - 06.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Courtesy Clerk
Smiths Food And Drug
01.2023 - 02.2025
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Maintained clean and tidy checkout area to optimize service delivery.
Education
Associate of Arts - Liberal Arts
San Juan College
Farmington, NM12-2026
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Heavy lifting
- Quality assurance
- Analytical thinking
- Time tracking
- Customer relationship management
Accomplishments
- Achieved bagger of the year by being the the clerk the count on in time of need/demand 2023
2023 bagger of the year
I was recognized with the award after voting from other clerks and cashiers. I took pride in my work no matter the task i was always ready to make a impact
Timeline
Service Technician
Hi Country Chevrolet
02.2025 - 06.2025
Courtesy Clerk
Smiths Food And Drug
01.2023 - 02.2025
Associate of Arts - Liberal Arts
San Juan College
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