Devon Penn
Sun Prairie,WI
Summary
Hi, I'm Devon! I am proud to be working in retail pharmacy and am currently the Pharmacy Manager at Walgreens in rural Mauston, WI. I enjoy leveraging my position as a pharmacist to develop and improve my pharmacy's relationship with the local community including patients, customers, and healthcare institutions. I believe that teamwork within a pharmacy and its surrounding community is the key to achieving the best possible patient health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Walgreen Co.
11.2022 - Current
- Improved patient perception of a struggling retail pharmacy
- Met the needs of a mostly geriatric patient population in a rural area
- Established relationships with local healthcare teams to improve patient care plans
- Resolved customer complaints with a focus on satisfaction and continued service
- Reviewed regular reports to identify improvements in workflow and ordering to reduce costs
- Educated my pharmacy team on updates to our operating systems, technology, services offered, and workflow changes
- Ensured adherence to all applicable laws, regulations, policies, and procedures related to retail pharmacy operations.
Float Pharmacist
Walgreen Co.
07.2022 - 11.2022
- Provided medication consultation and healthcare services to a wide variety of patient populations
- Developed relationships with different pharmacy teams on a daily basis
- Maintained travel and hour flexibility in order to provide pharmacy care where needed throughout Wisconsin, including overnight and weekend availability
- Collected skills and tools from various locations to improve workflow at others
- Performed simple compounding skills when necessary
Graduate Pharmacy Intern
Walgreen Co.
05.2021 - 06.2022
- Facilitated the billing, administration, and appropriate documentation of a high volume of vaccines
- Provided consultation on drug therapy
- Initiated medication therapy management discussions
- Helped to ensure that therapy prescribed by local urgent and emergent services was appropriate and received promptly
Education
PharmD - School of Pharmacy
University of Wisconsin - Madison
Madison, WI05.2021
Bachelor of Science - Pharmaceutical Sciences
University of Wisconsin - Madison
Madison, WI05.2019
Skills
Problem Solving
Team Leadership
Patient Counseling
Professional Ethics
Conflict Resolution
Customer Service
Assessment of Health Literacy
Flexibility
Certification
Immunization Certification
Basic Life Support
Timeline
Retail Pharmacy Manager
Walgreen Co.
11.2022 - Current
Float Pharmacist
Walgreen Co.
07.2022 - 11.2022
Graduate Pharmacy Intern
Walgreen Co.
05.2021 - 06.2022
PharmD - School of Pharmacy
University of Wisconsin - Madison
Bachelor of Science - Pharmaceutical Sciences
University of Wisconsin - Madison
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