Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Reynolds

Chicago,IL

Summary

Experienced customer service professional with over 8 years of expertise in client support and complaint resolution. Demonstrated proficiency in maintaining service standards compliance and adept at creatively solving problems. Possesses excellent communication skills and maintains a professional telephone demeanor.

Overview

12
12
years of professional experience

Work History

Pressure Washer Team Lead and Driver

Pressure Wash Systems
04.2024 - Current

overseeing a team of pressure washing technicians. ensuring high-quality service delivery by managing daily schedules.

training new team members, maintaining equipment. communicating with clients, and guaranteeing all jobs are completed to the highest standards of cleanliness while adhering to safety protocols. driving a truck equipped with a pressure washing system to job sites, setting up the equipment, operating the pressure washer to clean various surfaces like buildings, driveways, and fences, ensuring proper chemical application when needed, maintaining the equipment, and adhering to safety regulations while driving and operating the machinery.

Customer Service Representative

Saferide Health
11.2022 - 03.2024
  • Coordinated medical patient transportation services
  • Addressed scheduling issues
  • Resolved conflicts related to insurance coverage

Business Credit Card Collector/Corporate Cards

US Bank
06.2018 - 11.2022
  • Verified overdue liabilities of clients and conducted daily phone calls to collect debts before due dates
  • Advised clients on outstanding accounts and skillfully negotiated settlements
  • Organized and maintained accurate records and documentation for future reference

Mortgage Collector

Wells Fargo
04.2017 - 06.2018
  • Maximized value by effectively communicating with customers with problematic accounts and conducted thorough research to determine appropriate actions
  • Maintained compliance with company policies and regulations

Customer Service Representative

US Bank National Association
02.2013 - 04.2017
  • Provided excellent customer service by addressing inquiries and resolving issues promptly
  • Managed accounts and ensured customer satisfaction through effective communication and problem-solving skills

Education

High School Diploma - undefined

Amundsen High School
Chicago, IL
06.2001

Skills

  • Detail-oriented
  • Complaint resolution
  • Service standard compliance
  • Report preparation
  • Professional telephone demeanor
  • Multi-line phone talent
  • Good listening skills
  • Account management
  • Creative problem solving

Timeline

Pressure Washer Team Lead and Driver

Pressure Wash Systems
04.2024 - Current

Customer Service Representative

Saferide Health
11.2022 - 03.2024

Business Credit Card Collector/Corporate Cards

US Bank
06.2018 - 11.2022

Mortgage Collector

Wells Fargo
04.2017 - 06.2018

Customer Service Representative

US Bank National Association
02.2013 - 04.2017

High School Diploma - undefined

Amundsen High School
Devon Reynolds