DEVON RIVANO
Zephyrhills
Summary
Highly motivated individual with exceptional B2B sales, management and marketing experience. Over 8 years of corporate sales experience with excellent judgement and a clear understanding of the business and policy needs. Recognized for ability to communicate with customers effectively, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through up selling techniques as well as implementing successful processes that drive profitability. Demonstrates the ability to build relationships with clients, employees and management at all organizational levels.
Overview
7
7
years of professional experience
Work History
Business Account Manager
AT&T
02.2020 - 02.2022
- 125% to sales target annually
- Create and manage pipeline effectively to attain, set targets and forecast correctly
- Hunter mentality by cold calling to create new leads, follow up and close sales that exceed quota
- Maintained 100% data integrity in Salesforce, improving lead follow-up efficiency
- Successfully manage company KPI's to ensure target attainment
- Ensure customer satisfaction to cultivate referrals to other organizations for more opportunities
- Successful B2B Account Manager for small to mid size accounts
- Developed key accounts by selling solutions, not a transaction
- Delivered tailored sales presentations and product demonstration to achieve 85% close rate.
- Collaborated with cross-functional teams to deliver customized, value driven solutions to clients
Mobile Sales and Marketing Event Expert
AT&T Mobility
01.2019 - 02.2020
- Create and display marketing events/materials within the local communities to enhance customer experience and sales
- Attend local events within local communities to market the umbrella of AT&T products and services
- Exceeded sales targets by 225%
- Strong skills in marketing products and engaging in customer feedback to enhance the customer experience and overall feeling of AT&T as a company
Integrated Home Solution Manager
AT&T Mobility
06.2017 - 01.2019
- Sell AT&T products and services in an outside sales environment
- Assist residential customers with setting up new devices and applications
- Exceeded sales targets by 150%
- Work assigned daily activities to create a ‘buzz' around AT&T products and services
- Track and report activities through established processes and procedures
- Generate sales leads through prospecting, cold-calling and networking with existing customer base
Store Manager
AT&T Bridgewater Commons Mall
04.2016 - 06.2017
- Manage retail staff of 13 employees which includes motivating staff to increase sales, generate new business, and improve overall metrics
- Clear understanding of effectiveness of merchandising and marketing products
- Coach and train staff on emerging devices, technology, and products
- Outline KPI's and forecast sales on monthly basis
- Interview, hire, and document performance for employees
- Analyze historical information and generate daily reports
- Maintain adequate inventory standards
- Well versed with audit compliance
Retail Sales Consultant
AT&T Hackettstown
10.2014 - 04.2016
- Assist store manager in daily operation of a retail store including execution of sales, service, and customer experience initiatives
- Responsible for delivering an extraordinary experience to every client every time
- Responsible for setting the right client expectation
- Prioritize customers satisfaction to increase profits
- Continue to motivate co-workers to drive high performance numbers
- Sales Consultant October 2014- April 2016
Education
High School Diploma -
Lenape Valley Regional High School
Stanhope, NJ01.2004
Skills
- Verbal and written communication
- Data-driven decision making
- Contract negotiation
- New territory penetration
- Collaboration/Communication Skills
- Sales Management
- Project Management
- Problem Solving
- Leadership Abilities
- Flexibility/Adaptability
- Critical Thinking
- Strategy Analysis
Timeline
Business Account Manager
AT&T
02.2020 - 02.2022
Mobile Sales and Marketing Event Expert
AT&T Mobility
01.2019 - 02.2020
Integrated Home Solution Manager
AT&T Mobility
06.2017 - 01.2019
Store Manager
AT&T Bridgewater Commons Mall
04.2016 - 06.2017
Retail Sales Consultant
AT&T Hackettstown
10.2014 - 04.2016
High School Diploma -
Lenape Valley Regional High School