Chris Hanson
Sidney,ME
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Business Account Manager
Verizon Wireless
01.2022 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
General Manager
Verizon Wireless
09.2019 - 01.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Verizon Wireless
09.2015 - 09.2019
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Representative
Verizon Wireless
01.2012 - 09.2013
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
CATV Installer
Adelphia/Time Warner Cable
04.2003 - 12.2011
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Arts - English
University of Maine At Farmington
Farmington, ME05.2001
Skills
- Preparing Proposals
- Customer Service and Assistance
- Prospecting and Cold Calling
- Effective Project Management
- Salesforce Software
- New Territory Penetration
- Client Base Retention
- Effective Customer Communication
- Hosting Meetings
- Communication Skills
- Team Training
- Verbal and Written Communication
Timeline
Business Account Manager
Verizon Wireless
01.2022 - Current
General Manager
Verizon Wireless
09.2019 - 01.2022
Assistant Store Manager
Verizon Wireless
09.2015 - 09.2019
Sales Representative
Verizon Wireless
01.2012 - 09.2013
CATV Installer
Adelphia/Time Warner Cable
04.2003 - 12.2011
Bachelor of Arts - English
University of Maine At Farmington
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