Devon Roth
Selbyville,DE
Summary
Accomplished Restaurant Manager with 4+ years in management and 10+ years experience in the service industry seeking to display my developed interpersonal skills and ability to manage diverse teams. I am a Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
Mother's Cantina
01.2021 - Current
- Instructed and educated 20+ employees on both customer service skills and cocktail knowledge
- Oversaw the ordering, receiving and inspection of alcoholic products in addition to minimizing variable costs by 7.25%
- Maintained the lowest employee turnover rate in company history through motivational coaching and morale boosting activities
- Implemented an inventory tracking system focused on reducing liquor waste and cost through precise measurements and recordings resulting in a 5% decrease in overall alcohol loss
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Office Administrator
Healthcare Management Control
03.2020 - 01.2021
- Sustained highly efficient digital document storage systems responsible for caching payment records, patient communications, and monthly client reports
- Managed remote bank deposits of client funds with multiple financial institutions
- Tracked all deposits and reconciled against daily payment transactions
- Fielded telephone inquiries from insurance companies regarding the settlements of medical claims
- Successfully assisted various team members with settlement proposal resolution tactics, increasing the overall resolution of settlements by 5%
- Managed office supply inventory, coordinated reorders with various vendors and maintained a cost basis for all inventory
Bartender
Scarlett O'Haras
11.2019 - 03.2020
- Demonstrated superior client relations by establishing a positive environment for all patrons, generating rapport, and accommodating to guests specific needs
- Accurately managed cash and credit card payments on a Point of Sales system named 'Toast'
- Displayed a vast variety of drink knowledge by upselling higher quality cocktails, increasing the customer check average by $10
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Business Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2019
Skills
- Operations management
- Staff development
- Customer Service
- Performance monitoring
- Performance improvements
- Customer retention
- Relationship building
- Logistics management
- Advertising and marketing
- Cost analysis and savings
Timeline
General Manager of Operations
Mother's Cantina
01.2021 - Current
Office Administrator
Healthcare Management Control
03.2020 - 01.2021
Bartender
Scarlett O'Haras
11.2019 - 03.2020
Bachelor of Science - Business Management
Bloomsburg University of Pennsylvania
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