Summary
Overview
Work History
Education
Skills
Timeline
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Devon Serrato

Yulee,FL

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience

Work History

Purchase Account Manager

United States Navy, USN
03.2021 - Current
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.

Departmental Supervisor

United States Navy, Assault Craft Unit Two
06.2016 - 02.2021
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

MBA - Marketing

Southern New Hampshire University
Hooksett, NH
11.2023

BBA - Business Management

Robert Morris University - Illinois
Chicago, IL
05.2015

Skills

  • Supplier Auditing
  • Coordinating Documents
  • Report Development and Presentation
  • Cold Calling Skills
  • Administrative Oversight
  • Forecasting Ability
  • Strategic Planning
  • Sales Forecasting
  • Strong Lead Development Skills
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Communication
  • Critical Thinking

Timeline

Purchase Account Manager

United States Navy, USN
03.2021 - Current

Departmental Supervisor

United States Navy, Assault Craft Unit Two
06.2016 - 02.2021

MBA - Marketing

Southern New Hampshire University

BBA - Business Management

Robert Morris University - Illinois

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Devon Serrato