Devon Smith
Newark,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate individual with strong organizational skills, eager to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Deployment Technician
Slice Merchant Services LLC
07.2022 - Current
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Deployed and tracked assets for customer use.
- Received assets and moved equipment within or between facilities.
- Configured and tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Amazon Associate and Learning Ambassador
Amazon LLC
08.2021 - 07.2022
- Maintained overall safe work environment with employee and increase company retention and productivity rates.
- Trained and mentored associates new hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created and implemented new training initiatives such online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving quality work-flow.
Warehouse Clerk
Kings Building Materials
08.2019 - 08.2021
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Completed cycle counts and monthly inventory.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Warehouse Associate
CTI
12.2018 - 06.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Education
High School Diploma -
Christ Church Secondary School
Georgetown , Guyana 06.2006
Skills
- Network Intelligence
- System Performance Assessments
- Reporting Analytics
- Deployment Support
- Operational Procedures
- Planning and Coordination
- Leadership
- Cultural/ Social Awareness
- Team Building
- Prioritizing Workflows
- Computer Operations/Literacy
- Interpersonal Communication
Timeline
Deployment Technician
Slice Merchant Services LLC
07.2022 - Current
Amazon Associate and Learning Ambassador
Amazon LLC
08.2021 - 07.2022
Warehouse Clerk
Kings Building Materials
08.2019 - 08.2021
Warehouse Associate
CTI
12.2018 - 06.2019
High School Diploma -
Christ Church Secondary School
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