Devon Smith
Manchester,NH
Summary
Experienced professional in customer service management, sales, and business development. Skilled in building and nurturing relationships, driving efficiency, and maximizing profitability. Strong leader with expertise in team training and development, analytical thinking, and decision-making. Dedicated to achieving exceptional results and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Group Wholesale Manager
Key Automotive Group
Portsmouth, NH
01.2023 - 01.2024
- Collaborated with different auction vendors to establish partnerships aimed at enhancing the dealership group's services and negotiated partnership agreements with each vendor
- Reworked wholesale vehicle process for the group, which resulted in an average of 10 day drop in vehicle turn to 40 days, previous quarter average vehicle turn was 50 days
- Analyzed different reporting from digital marketing sites to assist stores on pricing and make the necessary inventory and pricing changes for the dealership
- Redesigned existing reporting to accurately track auction sales performances, allowed for more informed decision-making by leadership
- Coordinated with each of the 25 stores weekly during meetings to assist with performance improvement as well improve processes
- Educated stores on a new vehicle appraising process, increasing trade-ins by 2% across the group.
Branch Rental Manager
Enterprise Rent a Car
Southern NH Area
11.2020 - 01.2023
- Trained and developed employees through the Management training program, resulting in 8 employee promotions to management positions
- Through strategic training initiatives, established an energetic sales environment yielded a 2.5% increase in overall profit during the fiscal year
- Identified and pursued new accounts while fostering relationships, engaged in cross-collaboration with business account managers to arrange meetings with prospective clients, resulting in a 4% increase in referrals
- Upheld and restored relationships with existing accounts across all branch locations, leading to an 8.5% growth through increased referrals.
Assistant Branch Rental Manager
Enterprise Rent a Car
Southern NH Area
11.2019 - 11.2020
- Enhanced customer satisfaction ratings by 5% monthly through timely and strategic responses to inquiries, resulting in reduced resolution time and boosted customer retention
- Cultivated a positive and high-quality work environment, fostering a sense of camaraderie and dedication among team members resulted in a 10% improvement in retention
- Implemented cost saving measures to enhance financial performance and increase profitability.
Management Trainee/Management Assistant
Enterprise Rent a Car
05.2017 - 11.2019
Sales & Customer Service Intern
Enterprise Rent a Car
05.2016 - 05.2017
Education
Bachelor of Science in Business Management -
Plymouth State University
Skills
- Customer Service Management
- Sales and Business Development
- Training and Development
- Account Management
- Business Relationship Management
- Reporting and Analytics
- Decision Making
- Leadership and Team Building
- Analytical Thinking
- Conflict Management
Timeline
Group Wholesale Manager
Key Automotive Group
01.2023 - 01.2024
Branch Rental Manager
Enterprise Rent a Car
11.2020 - 01.2023
Assistant Branch Rental Manager
Enterprise Rent a Car
11.2019 - 11.2020
Management Trainee/Management Assistant
Enterprise Rent a Car
05.2017 - 11.2019
Sales & Customer Service Intern
Enterprise Rent a Car
05.2016 - 05.2017
Bachelor of Science in Business Management -
Plymouth State University
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