Devon Suedmeier

Responsibilities:
● Manage technicians and technician teams remotely ● Provide support, guidance, and troubleshooting to technicians in the field
● Design and engineer technical and light construction solutions
● Document the installation process using workforce optimization software that includes detailed notes, pictures, and diagrams
● Configure switches, access points, gateways, and security appliances ● Configure ruggedized Android mobile devices within an MDM
● Respond to Help Desk requests via phone and email ● Track and resolve issues in a ticketing system

• Executed wiring and testing of telecommunication equipment for voice, video, wireless, and data networks.
• Installed hardware and software systems for various client projects.
• Collaborated with team members to troubleshoot installation issues.
• Maintained inventory of installation tools and equipment on site.

• Duties:XDLS Project, Cisco 6100, Co Locates for IP Provides, Reltec Power Plants, BDFB, PDC, PDU, PDF, Converters, Inverters and Rectifiers. Installed Peripheral Equipment, Passport, ATM, Routers, Stinger, NOKIA 2000, Cell Switch. Performed Site Surveys for GTE , Co Locates on OC48 and OC92’s. Traffic Verification, Grounding and Equipment. Installed Elgin and Reltec Power Equipment. Marconi and Lorain. Telecommunications Protocol.

• Installed auxiliary framing, cable, and power systems for telecommunications equipment at Bell South.

• Shut down and removed computer systems. Installed complex computer networks and troubleshot hardware and software issues as needed.

• Led remote testing and troubleshooting of 5ESS switch in remote installation test center, ensuring system reliability.
• Developed test plans for software applications to ensure functionality and performance.
• Executed manual and automated tests to identify software defects and inconsistencies.
• Collaborated with developers to troubleshoot issues and improve application quality.