Devon Swartz
Pontiac,MI
Summary
Eager IT professional with 2.5 years of customer service experience. Skilled in communication, problem-solving, and device troubleshooting. Currently pursuing an Associate's degree in Computer Information Systems Cybersecurity, along with certifications in CompTIA A+ Security+ and all 8 current Nexthink certifications. Passionate about utilizing technical skills to foster innovation and achieve outstanding outcomes in the IT sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Technology Technician
MCPc/TEKsystems
12.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Executed device imaging through PXE boot and USB to adhere to organizational standards.
- Researched and identified solutions to technical problems.
- Effectively inventoried outdated devices for disposal
Dog Walker
Active Pup
03.2022 - 05.2025
- Ensure adherence to responsible dog-walking protocols, maintaining the safety and well-being of canines in care.
- Provide consistent updates to pet owners through photo and text communication, ensuring peace of mind regarding their pets' activities and condition.
- Manage the hygienic aspect of pet care by promptly and properly disposing of pet waste during walks.
General Merchandise Clerk
Meijer
10.2024 - 04.2025
- Completed efficient weekly pricing changes for general merchandise categories.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Delivery Courier
Amazon Flex
01.2023 - 10.2024
- Devise alternative navigation strategies to ensure timely parcel delivery in adverse weather conditions.
- Engage with clients to deliver real-time updates on shipment status, enhancing customer service and satisfaction.
- Organize and plan delivery schedules to align with organizational benchmarks and time-sensitive demands.
General Merchandise Clerk
Meijer
08.2018 - 12.2018
- Restructured merchandise displays to align with organizational standards, enhancing the shopping environment and product accessibility.
- Provided comprehensive product information to customers, effectively communicating the quality, value, and style to support informed purchasing decisions.
- Assessed and proposed the removal of surplus or defective inventory, ensuring optimal stock levels and store efficiency.
Education
Associate's degree - Computer Information Systems Cybersecurity
Oakland Community College
Auburn Hills, MI12.2025
High school diploma - undefined
Baldwin Road Church Academy
Pontiac, MI08.2015
Skills
- Organizational Skills
- Updating Software
- Hardware and Software Configuration
- Application Installation
- Troubleshooting
- Proficient in Nexthink DEX management software
- Adept at device imaging techniques
- Device Configuration
- Network troubleshooting
- Active directory
- Incident management
- Software configuration
Certification
- CompTIA A+, 03/23 to 03/27
- CompTIA Security+, 03/24 to 03/27
- TestOut Security Pro, 08/21 to Present
- Certified Nexthink Associate 4/25 to 4/27
- Certified Nexthink Associate in IT Support 4/25 to 4/27
- Certified Nexthink NQL Practitioner 4/25 to 4/27
- Certified Nexthink Professional in Content Management 5/25 to 5/27
- Certified Nexthink Professional in DEX Management 5/25 to 5/27
- Certified Nexthink Professional in IT Support 5/25 to 5/27
- Certified Nexthink Professional in Application 5/25 to 5/27Experience Management
- Certified Nexthink Practitioner in DEX Automation 5/25 to 5/27
- Certified Nexthink Administrator 5/25 to 5/27
Timeline
Client Technology Technician
MCPc/TEKsystems
12.2024 - Current
General Merchandise Clerk
Meijer
10.2024 - 04.2025
Delivery Courier
Amazon Flex
01.2023 - 10.2024
Dog Walker
Active Pup
03.2022 - 05.2025
General Merchandise Clerk
Meijer
08.2018 - 12.2018
High school diploma - undefined
Baldwin Road Church Academy
Associate's degree - Computer Information Systems Cybersecurity
Oakland Community College
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