Steven Ambrose
Graham,NC
Summary
Hardworking, dependable candidate with strong organizational skills and the ability to handle multiple projects simultaneously with high accuracy. Eager to secure employment with the City of Graham as a Water Treatment Plant Operator.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technology Technician II
Alamance-Burlington School System
10.2017 - Current
- Skilled in installing, maintaining, and upgrading hardware and software for three elementary schools, one middle school, and one high school with approximately 250 teachers, administrators, and 2,000 students.
- Proficient in monitoring performance, managing technology requests, providing recommendations, and effectively communicating with stakeholders
- Consistently completed tasks with attention to detail.
- Obtained these certifications while employed at ABSS, CompTIA A+ / CompTIA Network+ / Microsoft Certified Professional (MCP) from TechSkills LLC (Greensboro, NC)
- PC Repair / Entry Network Technician from Alamance Community College (Graham, NC).
Systems Management Specialist / Data Center Specialist
IBM Corporation
07.2012 - 09.2017
- Provided on-site technical support for remote System Administrators
- Proficient in server hardware, Operating Systems (OS), and installations
- Skilled in identifying abnormal activities, adhering to procedures, managing system restores, and maintaining server security.
Operations Management Specialist (e-Business Web-Hosting)
IBM Corporation
01.2000 - 06.2012
- Monitored e-Business and Distributed Operations ticket systems
- Supported 2,500+ servers across 5 U.S
- Locations, resolving alerts and following change and incident procedures
- Remotely maintained server functionality.
Education
Bachelor of Science in Business Administration - Management Information Systems (MIS)
The University of North Carolina at Charlotte
Charlotte, NC01.1999
Skills
- Strong knowledge of computer hardware and related technologies
- Effective communication with all levels of technology users, establishing and maintaining effective working relationships
- Analytical problem-solving skills, including triaging and troubleshooting complex systems
- Professional and organized team player, capable of managing multiple support situations independently
- Collaborative Team Player
- Equipment Repair
- Organizational Skills
- Attention to Detail
Certification
NC One Water, Raleigh, NC, Biological Wastewater School, Grade 1, 04/15/24 - 04/19/24
Awards
Eagle Scout (Boy Scouts of America)
Timeline
Technology Technician II
Alamance-Burlington School System
10.2017 - Current
Systems Management Specialist / Data Center Specialist
IBM Corporation
07.2012 - 09.2017
Operations Management Specialist (e-Business Web-Hosting)
IBM Corporation
01.2000 - 06.2012
Bachelor of Science in Business Administration - Management Information Systems (MIS)
The University of North Carolina at Charlotte
Similar Profiles
Gary JackGary Jack
Music Techer at Alamance Burlington School SystemMusic Techer at Alamance Burlington School System
Alexandria CarrAlexandria Carr
Special Education Teacher Assistant at Alamance Burlington School SystemSpecial Education Teacher Assistant at Alamance Burlington School System
Shanon LeeShanon Lee
Instructional Assistant at Alamance Burlington School SystemInstructional Assistant at Alamance Burlington School System
Kayla MartinKayla Martin
Substitute Teacher at Alamance Burlington School SystemSubstitute Teacher at Alamance Burlington School System
Maryanna RangelMaryanna Rangel
Sales Associate at AutoZoneSales Associate at AutoZone