Filippo Amato
Ashland,VA
Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Business-driven General Manager with more than 20 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy over 7 years experience with proficiency in Linux, Windows and Microsoft Word. Veteran Manager with top-level skills in managing and software development. Likeable personality and customer-focused background coupled with expertise in Computer Security. Ready to tackle new challenges and build success with exciting organization. Skilled IT professional well-versed in mainframe operations, daily reporting and data management. Adept at generating reports, documenting changes and updating logs. Offering 6 years of related experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Low Voltage Security Technician
ADT Security
05.2022 - Current
.
- Patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Trained newly hired employees on proper installation of low voltage wiring systems.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Demonstrated system use, maintenance and care to customers.
- Mounted panels for motion detectors, keypads and controls.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
Manager/IT Support Specialist
Tropa LLC
01.2009 - 05.2022
For 15+ years I controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Associate of Science - Information System Technology
J Sargent Reynolds Community College
Richmond, VA05.2021
Skills
- Skilled IT professional versatile in mainframe operations, daily reporting and data management
- Hands-on experience with wide range of networking platforms and technologies including: Cisco Switches/Firewalls/Routers/Wireless LAN Controllers and AccessAbility to write and develop presentations related to Cyber Range offerings
- Strong communication, organization and documentation skills
- Ability to work independently with careful planning and precision
- Reliable and consistent track record of tenure with prior employer
- Microsoft Windows and Office
- Hardware and Software Repair
- Help Desk Support
- Computer Hardware Knowledge
- 5 years experience Sharepoint
- 5 years experience in Windows
- Cisco router and switch security
- Low-voltage Systems
- Security operations experience
- Voltage system troubleshooting
Certification
CompTIA A+
DCHS
Languages
Spanish
Native or Bilingual
Timeline
Low Voltage Security Technician
ADT Security
05.2022 - Current
Manager/IT Support Specialist
Tropa LLC
01.2009 - 05.2022
Associate of Science - Information System Technology
J Sargent Reynolds Community College
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