Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Devon Wise

Kissimmee,USA

Summary

Compassionate, natural leader of over eight years, creating enduring customer memories and building dynamic bonds with co-workers. Experienced in customer service with the personal purpose: to connect with and support others through a strong level of empathy and understanding of human emotion in turn, building enjoyable relationships. Creating strong, productive bonds in the workplace.

Overview

6
6
years of professional experience

Work History

Server/Bartender

BJ's Restaurant & Brewhouse
Kissimmee, FL
11.2024 - Current
  • Serve guests of varying party sizes, up to 25 or more.
  • Suggest drink pairings for menu items from an extensive selection of beer and alcohol offerings.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server/Bartender

Applebee's
Kissimmee, FL
11.2022 - 11.2024
  • Greet and provide guests with exceptional service while guiding them along a large menu.
  • Make and serve common 'call' bar cocktails to all guests in the restaurant on busy weekend nights.
  • Tend to a full bar of 18+ guests while making drinks for all guests being served in the restaurant.
  • Assisted in training new servers on menu items and service standards.

Shift Leader

Starbucks
Kissimmee, FL
04.2021 - 10.2022
  • Lead teams of 8 or more workers while managing a store's operations.
  • Manage the inventory count of store products and supplies.
  • Perform deep cleaning and machine maintenance as per Starbucks' Clean Play standard.
  • Trained new employees on company policies and customer service standards.

Back of House Team Member

Chick-fil-A
St. Cloud, FL
08.2020 - 04.2021
  • Experience preparing and cooking poultry products.
  • Experience preparing Chick-fil-A menu items in a high-volume store.
  • Washed dishes for the entire store's equipment.
  • Communicated effectively with team members to enhance workflow and service efficiency.

Barista/Cashier

Starbucks/Universal CityWalk
Orlando, FL
09.2019 - 03.2021
  • Prepared specialty coffee and tea beverages for customers.
  • Provided customer service and information while maintaining the company's 'Universal Standard' for guest service.
  • Stocked back-of-house supplies and maintained good cleanliness in the store lobby.
  • Reference: Daniel Pham (Manager) - 415.420.8499

Education

Associates - Music Education

Valencia College
Kissimmee
01.2018

General Education -

Deerfield Beach High School
Deerfield Beach
01.2017

Skills

  • Team leadership
  • POS (Point of Service) machines
  • Cash handling
  • Drink pairing
  • Staff training
  • Customer service skills
  • Banquet coordination

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

Marching Bucks - High School band ensemble

August 2015 - May 2017

  • Trombone Section leader of marching band leading over 50 members in practice and performance.

Kappa Kappa Psi - College music fraternity

August 2017

  • Leader within a music fraternity responsible for operations of a college marching band with over 80 members.

Timeline

Server/Bartender

BJ's Restaurant & Brewhouse
11.2024 - Current

Server/Bartender

Applebee's
11.2022 - 11.2024

Shift Leader

Starbucks
04.2021 - 10.2022

Back of House Team Member

Chick-fil-A
08.2020 - 04.2021

Barista/Cashier

Starbucks/Universal CityWalk
09.2019 - 03.2021

Associates - Music Education

Valencia College

General Education -

Deerfield Beach High School

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