Devon Womack
DeSoto,Texas
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Provider Relations Specialist Q&A
Careington International Corporation
Frisco, TX
05.2024 - Current
- Act as liaison between providers and members, and act as the dedicated liaison for assigned clients
- Resolve provider calls effectively and efficiently, with the intent for one-call-resolutions when possible
- Contact provider offices to resolve member billing and quality of care grievances
- Professionally write resolution letters due to member billing or quality of care inquiries.
Community Success Manager
Walmart Health (Closed Permanently)
Dallas, TX
10.2023 - 01.2024
- Conducted applicant interviews and furnished approval/disapproval feedback to the Recruitment Team.
- Conducted training sessions to onboard new Community Success Leads.
- Operated as the Project Manager for large-scale marketing events.
- Participated in community events to promote Walmart Health and Networking.
Medicare Sales Manager
Senior Healthcare Direct
Clearwater, FL
05.2021 - 08.2023
- Managed a team of 15 remote Medicare sales agents; including coaching, training, and support
- Led the sales team to a Top 2 Placement Rate for AEP 2022 enrollments among all sales teams
- Led improved compliance for the sales team to a 100% pass rate for QA enrollment call reviews.
HR Team Manager
Aerotek (Contracted with Amazon AWS)
Bellevue, WA
09.2020 - 05.2021
- Managed a team of 25-30 HR remote case managers
- Created new processes for the collection and dissemination of reporting data for colleagues
- Successfully completed the Q4 2020 and Q1 2021 new employee asset acquisition process for over 500 associates.
Supervisor
TEKsystems (MTX State of Texas Project)
Irving, TX
05.2020 - 07.2020
- Responsible for the leadership of the team, tracking progress against target goals, and providing direct supervision, oversight, and mentorship.
Medicare Call Center Sales Manager
Complete Senior Benefits
Richardson, TX
08.2017 - 06.2020
- Managed a team of 15+ Medicare sales agents, including recruiting, coaching, training, and support
- Initiated an attendance-based Incentive for agents, resulting in a 20% attendance improvement
- Led the sales agents to the highest sales totals in the history of the department.
Operations Supervisor
Willis Towers Watson’s One Exchange
Richardson, TX
04.2015 - 07.2017
- Managed a team of 15-30 Licensed Medicare Agents, including training, coaching, and monitoring
- Improved team call compliance from 78% to over 94%
- Improved customer satisfaction rating (OSAT) from 4.1 to 4.8 (Scale of 1-5).
Education
Master of Business Administration -
Western Governors University (WGU Texas)
05.2023
Bachelor of Science - Business Management -
Western Governors University
07.2022
Associate of Applied Science in Management -
Dallas College
05.2021
Skills
- Communication
- Team Building
- Talent Acquisition
- Training and mentoring
- Instructional Methods
- Performance Assessments
- Conflict Resolution
- Project Management
- Customer Relations
- SalesForce
- Microsoft Excel
Timeline
Provider Relations Specialist Q&A
Careington International Corporation
05.2024 - Current
Community Success Manager
Walmart Health (Closed Permanently)
10.2023 - 01.2024
Medicare Sales Manager
Senior Healthcare Direct
05.2021 - 08.2023
HR Team Manager
Aerotek (Contracted with Amazon AWS)
09.2020 - 05.2021
Supervisor
TEKsystems (MTX State of Texas Project)
05.2020 - 07.2020
Medicare Call Center Sales Manager
Complete Senior Benefits
08.2017 - 06.2020
Operations Supervisor
Willis Towers Watson’s One Exchange
04.2015 - 07.2017
Master of Business Administration -
Western Governors University (WGU Texas)
Bachelor of Science - Business Management -
Western Governors University
Associate of Applied Science in Management -
Dallas College
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