DEVON C. GARDNER
Stephens City,VA
Summary
Detail-oriented Store Manager with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement. Extensive knowledge of the product, POS, and customer base all the while meeting store sales goals monthly and annually.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Scout And Molly's Of One Loudoun
Ashburn, VA
11.2016 - 02.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and monthly sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in buying merchandise based on consumer and market needs.
Makeup Artist/Sales
BOBBI BROWN COSMETICS
DULLES, VA
01.2016 - 11.2016
- Provide customers with the knowledge and skills to being their own makeup artist -providing complimentary full face makeup applications for necessary events
- Offer custom and individualized makeup lessons to all customers -Establish personal relationships with client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Kept detailed records of customer information and services provided to increase return customers.
- Met weekly and monthly sales goals by building strong and lasting rapport with clients through consistent delivery of requested services.
Customer Service Professional
AMERICAN WOODMARK CORPORATION
Winchester, VA
02.2015 - 07.2015
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50-80 customers each day.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Experience Coordinator
HOMEGOODS - TJX COMPANIES INC
Winchester, VA
04.2014 - 02.2015
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Key Holder
KATE SPADE NEW YORK
Leesburg, VA
04.2013 - 04.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Mentored new sales associates to contribute to store's positive culture.
Sales Associate
POTTERY BARN - WILLIAMS SONOMA INC
Pittsburgh, PA
11.2011 - 02.2013
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
BACHELOR OF SCIENCE - FASHION MERCHANDISING
The Art Institute of Pittsburgh
2012
Skills
- Sales Promotion
- Policy Development and Enforcement
- Decision Making
- Customer Service Management
- Originality and Creativity
- Verbal and Written Communication
- Goal Setting
- Employee Motivation
- Recruitment and Hiring
- Sales Coaching
- Buying
Timeline
Retail Store Manager
Scout And Molly's Of One Loudoun
11.2016 - 02.2022
Makeup Artist/Sales
BOBBI BROWN COSMETICS
01.2016 - 11.2016
Customer Service Professional
AMERICAN WOODMARK CORPORATION
02.2015 - 07.2015
Customer Experience Coordinator
HOMEGOODS - TJX COMPANIES INC
04.2014 - 02.2015
Key Holder
KATE SPADE NEW YORK
04.2013 - 04.2014
Sales Associate
POTTERY BARN - WILLIAMS SONOMA INC
11.2011 - 02.2013
BACHELOR OF SCIENCE - FASHION MERCHANDISING
The Art Institute of Pittsburgh
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