Summary
Overview
Work History
Education
Skills
Timeline
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Devone Brown

Margate,FL

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Purchasing & Customer Service Lead

Efficient Air & Heating
08.2022 - Current
  • Led team to ensure highest level of customer service was provided
  • Maintained detailed records of all purchases, enabling effective tracking of expenses and supplier performance.
  • Consistently assessing needs and maintaining current knowledge of consumer preferences
  • Participated in regular audits of inventory levels to identify discrepancies or areas requiring improvement.
  • Improved supplier relationships by negotiating favorable contract terms and consistently meeting deadlines.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted with pricing questions, inventory availability, changes to existing orders and installation scheduling.
  • Review and determine best pricing for cost and delivery. Create purchase order once approved.
  • Established relationships with vendors to secure competitive pricing and discounts.

Commercial Floor Installer Apprentice

ReSource Flooring
06.2021 - 08.2022
  • Preparing various surfaces for installation of tile and or carpet by removing old materials and coverings
  • Cutting, installing and aligning tiles and straightening them with straightedges, levels and squares to ensure patterns are even and precise
  • Creating decorative wall and floor designs
  • Use hand and power tools to install flooring materials according to client specifications
  • Forming tile beds using concrete, plaster, mastic, cement, glue or mortar utilizing tools
  • Work alongside other installers while emphasizing safety and efficient use of time and materials
  • Assisted in warehouse day to day operations and delivery
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 85%
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Manager

Demko
09.2015 - 06.2021
  • Lead valet operations and team at several dealerships and locations
  • Managed cash and daily deposits for all shifts
  • Prepared daily reports including scheduling and claims reports
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Parts Delivery Manager & Delivery Driver at Audi Dealership for 2 years while at Demko
  • Completed on-time deliveries by choosing best and most efficient routes
  • Filled orders submitted in timely manner and ensured customer satisfaction
  • Operated vehicles safely in highly congested areas with no traffic violations
  • Completed physical inventory counts each month
  • Managed stock rotation procedures and setting up promotions to move out aging products.

Parts Supervisor /Delivery Driver

Demko & Audi Dealership
01.2016 - 03.2018
  • Completed on-time deliveries by choosing best and most efficient routes
  • Filled orders submitted in timely manner and ensured customer satisfaction
  • Customer Service + Drove delivery vehicle to deliver parts to customers to various dealerships
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Managed and handled cash transactions as per company policy
  • Completed physical inventory counts each month
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

HVAC Jr. Technician

Efficient Air & Heating
05.2014 - 08.2015
  • Maintain repair and assist with installations of air conditions
  • Assisted in responding to and resolving customer service calls
  • Partner with Lead technician to perform monthly maintenance for customers
  • Examined heating and air conditioning systems for signs of defects and malfunctions
  • Prepare and present invoicing to customers
  • Various duties as assigned.

Education

High School Diploma -

Nova High School
Davie, FL
06.2013

Skills

  • Team Leadership
  • Quick Learner
  • Motivated Team Player
  • Dependable and reliable
  • Teamwork and Collaboration
  • Customer Service
  • Supervisory Experience
  • Attention to Detail
  • Cross-Functional Teamwork

Timeline

Purchasing & Customer Service Lead

Efficient Air & Heating
08.2022 - Current

Commercial Floor Installer Apprentice

ReSource Flooring
06.2021 - 08.2022

Parts Supervisor /Delivery Driver

Demko & Audi Dealership
01.2016 - 03.2018

Manager

Demko
09.2015 - 06.2021

HVAC Jr. Technician

Efficient Air & Heating
05.2014 - 08.2015

High School Diploma -

Nova High School

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Devone Brown