Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
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Devonee Robinson

Medical Coder
Lewisville,TX

Summary

Experienced Customer Care Rep with 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Looking to transition to my field of study to better my career and grow with the company.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Customer Care Representative 1

State Farm
Richardson, TX
08.2022 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Logged call information and solutions provided into internal database.
  • Communicated with clients regarding account services, statements, and balances.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Customer Care Representative

Southwest Credit Group
Carrollton , Texas
10.2019 - 05.2022
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Take Payment for agents working from home
  • Assisting customers inquiries about gaining toll tags and finding resolutions on why they received zip cash bills.

Process Associate

Genpact
Richardson, TX
08.2017 - 10.2019
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Responsible for demonstrating critical thinking, working independently, and providing superb customer service.
  • Provide support for data collection to enable recovery of the desire account for the end-user.
  • Gathered, organized and input information into digital database.

Customer Service Representative

Aegis
Irving, Texas
09.2012 - 05.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered billing concerns about health insurance
  • Enrolled customers in Medicare plans, and answered questions about stopped inurance.

Education

High School Diploma -

Lincoln High School
Dallas, TX
08.2006 - 06.2010

Certificate - Medical Assisting

ATI Career Training Center - Dallas
Dallas, TX
05.2012 - 08.2012

N/A - Medical Billing And Coding

Bryant And Stratton College Online
Orchard Park, NY
01.2022 - Current

Skills

    Custom order management

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Additional Information

I love to travel, I love to try different restaurants, spend time reading and learning new things

Accomplishments

  • Achieved Dean's List 2022 two times effectively by obtaining gpa average at 3.0 or higher.

Timeline

Customer Care Representative 1

State Farm
08.2022 - Current

N/A - Medical Billing And Coding

Bryant And Stratton College Online
01.2022 - Current

Customer Care Representative

Southwest Credit Group
10.2019 - 05.2022

Process Associate

Genpact
08.2017 - 10.2019

Customer Service Representative

Aegis
09.2012 - 05.2015

Certificate - Medical Assisting

ATI Career Training Center - Dallas
05.2012 - 08.2012

High School Diploma -

Lincoln High School
08.2006 - 06.2010

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Devonee RobinsonMedical Coder