Devonee Robinson
Medical Coder
Lewisville,TX
Summary
Experienced Customer Care Rep with 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Looking to transition to my field of study to better my career and grow with the company.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Representative 1
State Farm
Richardson, TX
08.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer Care Representative
Southwest Credit Group
Carrollton , Texas
10.2019 - 05.2022
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Take Payment for agents working from home
- Assisting customers inquiries about gaining toll tags and finding resolutions on why they received zip cash bills.
Process Associate
Genpact
Richardson, TX
08.2017 - 10.2019
- Identified and resolved process issues to drive optimal workflow and business growth.
- Responsible for demonstrating critical thinking, working independently, and providing superb customer service.
- Provide support for data collection to enable recovery of the desire account for the end-user.
- Gathered, organized and input information into digital database.
Customer Service Representative
Aegis
Irving, Texas
09.2012 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered billing concerns about health insurance
- Enrolled customers in Medicare plans, and answered questions about stopped inurance.
Education
High School Diploma -
Lincoln High School
Dallas, TX 08.2006 - 06.2010
Certificate - Medical Assisting
ATI Career Training Center - Dallas
Dallas, TX 05.2012 - 08.2012
N/A - Medical Billing And Coding
Bryant And Stratton College Online
Orchard Park, NY 01.2022 - Current
Skills
Custom order management
Inbound Customer Service
Documentation and reporting
Multi-line phone talent
Service standard compliance
Report preparation
Medical terminology knowledge
Receiving support
Client Service
Life insurance
Quote information
Policy renewals
Health insurance
Client needs analysis
Growth planning
Research and analysis
Customer retention
Data security procedures
Medical billing code accuracy
Records review
Written Communication
Dependable and Responsible
Interpersonal Communication
Self-Motivated
Additional Information
I love to travel, I love to try different restaurants, spend time reading and learning new things
Accomplishments
- Achieved Dean's List 2022 two times effectively by obtaining gpa average at 3.0 or higher.
Timeline
Customer Care Representative 1
State Farm
08.2022 - Current
N/A - Medical Billing And Coding
Bryant And Stratton College Online
01.2022 - Current
Customer Care Representative
Southwest Credit Group
10.2019 - 05.2022
Process Associate
Genpact
08.2017 - 10.2019
Customer Service Representative
Aegis
09.2012 - 05.2015
Certificate - Medical Assisting
ATI Career Training Center - Dallas
05.2012 - 08.2012
High School Diploma -
Lincoln High School
08.2006 - 06.2010