Devonette Phillips
Dallas,TX
Summary
Seasoned Call Center Agent with over 5 years of experience in high-volume call centers, adept at handling customer inquiries, resolving complaints, and providing excellent customer service. Proven track record of achieving high customer satisfaction ratings, reducing call handling times, and consistently meeting performance targets. Seeking a position in a dynamic organization where my skills in communication, problem-solving, and customer relationship management can contribute to enhancing customer experiences and driving business success.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Thelma's Caring Hands
05.2022 - 06.2024
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
ROADSIDE ASSISTANCE AGENT
HGS USA
01.2019 - 04.2022
- Received inbound calls from customer's requesting roadside assistance and effectively dispatched services to ensure safety and reliability
- Analyzed customer's data to research customer's problems, develop potential solutions, and propel high-quality service
- Followed all customer call guidelines, such as service levels, handling time, and productivity which increased customer's satisfaction by 54%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
TEAM ASSEMBLER
Mary Kay
01.2017 - 12.2018
- Accomplished and exceeded production goals which allowed products to be shipped ahead of time
- Inspected incoming materials and compared to documentation for accuracy and quality
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
TECH SUPPORT REPRESENTATIVE
Verizon Fioas
12.2015 - 12.2016
- Accessed and documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
- Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
COLLECTIONS REPRESENTATIVE
IQOR
12.2014 - 11.2016
- Arranged for debt repayment or establish repayment schedules, based on customers' financial situations
- Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
WAREHOUSE ASSOCIATE
Kohls Warehouse
08.2014 - 11.2015
- Organized products according to category and size to streamline future shipments
- Performed random quality checks on merchandise, reporting any inconsistencies or problems to warehouse manager
- Ensured all orders were entered accurately into computer systems that resulted in low errors.
Education
High School Diploma -
GRADY SPRUCE HIGH SCHOOL
01.2008
Skills
- Exceptional Customer Service
- Microsoft Office
- Type 45wpm
- Professionalism
- People First Attitude
- Clear Communication Skills
- Adaptability
- Thorough Product Knowledge
- Attention To Detail
- Critical Thinker
Timeline
Home Health Aide
Thelma's Caring Hands
05.2022 - 06.2024
ROADSIDE ASSISTANCE AGENT
HGS USA
01.2019 - 04.2022
TEAM ASSEMBLER
Mary Kay
01.2017 - 12.2018
TECH SUPPORT REPRESENTATIVE
Verizon Fioas
12.2015 - 12.2016
COLLECTIONS REPRESENTATIVE
IQOR
12.2014 - 11.2016
WAREHOUSE ASSOCIATE
Kohls Warehouse
08.2014 - 11.2015
High School Diploma -
GRADY SPRUCE HIGH SCHOOL