Devoney Ann Hardin
Kalamazoo,MI
Summary
Hardworking Quality Technician experienced in documenting results, modeling trends, and comparing findings to specifications. Excellent organizational and problem-solving abilities developed over 8 years in Pharmaceutical Manufacturing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Technician II
Zoetis
03.2023 - Current
- Performed thorough inspections of incoming materials.
- Sampled materials and products to conduct in-depth measurements and tests.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Evaluated results against design standards and compliance requirements.
Formulation Specialist II
Zoetis
09.2019 - 03.2023
- Within the OSD value stream, I had the opportunity to work independently and with a team to complete scheduled work and department duties.
- Weigh and dispense, Blending, Tableting (Advanced user), Granulation, and Coating.
- Followed all company policies and procedures to deliver quality work.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Reimbursement Specialist
Bronson Healthcare Group
09.2018 - 09.2019
- Prevented delays and claim denials by correcting information prior to submission.
- Customer service, answering questions, and obtaining payments.
Detection & Investigation Specialist
PNC Bank
04.2018 - 09.2018
- I assisted customers with all their banking needs from Checking and Savings accounts to Loans and Credit Cards.
- I would speak to customers throughout the day, answering anywhere from 80 to 120 phone calls a day.
- I used multiple computer programs including, Microsoft Office, Word, Outlook, and Excel.
Business Banking Consultant
10.2016 - 04.2018
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Customer Service Consultant
PNC Bank
06.2015 - 10.2016
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Certified Pharmacy Technician
Allegan Medical Center Pharmacy
10.2010 - 05.2015
- I worked as a Pharmacy Technician, filling, filing, and inputting prescriptions.
- I also managed inventory and restocked shelves.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Compression Specialist
Perrigo Company
04.2005 - 11.2009
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety, and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow employees on existing and new training programs.
- As a Compression Specialist, I operated various machines and performed quality tests at 30-minute intervals. Additionally, I worked as a material handler, operating a forklift and hand jack.
Packaging Specialist
Manpower, Perrigo Company
07.2004 - 04.2005
- Where I had the opportunity to work in many different positions
- I became an Area Trainer, which allowed me the chance to work with a variety of personalities.
- I also trained as a Cleaning Specialist, where I learned how to disassemble, clean, and reassemble the machines.
Education
Pharmacy Technology
Everest Institute
Kalamazoo, MI09.2010
High School Diploma -
Durant High School
Plant City, FL05.2003
Skills
- Inventory
- Training Junior Team Members
- Documentation Skills
- Customer Service
- Packaging
- Sampling Procedures
- Production Troubleshooting
- Visual Inspection
- Microsoft Computer System
- Calibration Standards
- Particle Sizing
- ERP Systems
Certification
CPR AND FIRSTAID
Timeline
Quality Technician II
Zoetis
03.2023 - Current
Formulation Specialist II
Zoetis
09.2019 - 03.2023
Reimbursement Specialist
Bronson Healthcare Group
09.2018 - 09.2019
Detection & Investigation Specialist
PNC Bank
04.2018 - 09.2018
Business Banking Consultant
10.2016 - 04.2018
Customer Service Consultant
PNC Bank
06.2015 - 10.2016
Certified Pharmacy Technician
Allegan Medical Center Pharmacy
10.2010 - 05.2015
Compression Specialist
Perrigo Company
04.2005 - 11.2009
Packaging Specialist
Manpower, Perrigo Company
07.2004 - 04.2005
Pharmacy Technology
Everest Institute
High School Diploma -
Durant High School
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