Hi, I’m
Devon Huston
Grayslake,IL
Summary
Being an experienced Customer Care Specialist brings my 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. I've always been able to smoothly mitigate customer conflicts through calm, empathetic and level-headed strategies. I consider myself to be a responsive and resilient team player with an adaptable and resourceful mindset. Working remotely for the past three years has allowed me to flourish and work independently, yet collaboratively with teams, which I love!
Overview
17
years of professional experience
Work History
Assurant
Customer Care Specialist
03.2023 - 07.2023
Job overview
- Worked from home
- Customer care specialist in the “, Department”
- 60+ calls a day
- Hazard insurance and mortgage support for large banks all over the country
- Worked flexible schedule (including nights/weekends)
- Overtime worked whenever available
Insight Global
Adjudicator / Customer Service Representative / Fraud Investigator
03.2020 - 04.2022
Job overview
- Worked from home
- Adjudicator for IDES unemployment claims
- Application processing/follow-up
- Fraud investigation to prevent identity theft for new claimants
- OKTA online specialist
- Some experience with help desk and IT assistance
- Guided claimants with ALL issues throughout the entire unemployment process (before, during, after)
- Promoted to Tier 2 Team Lead and oversaw many different projects
- Supported my team on all day-to-day needs to achieve their career goals and thrive in their positions
Beverage Solutions / Lionstone International
Customer Service Representative/Call Center
03.2015 - 03.2020
Job overview
- Provided inbound & outbound phone assistance for the world's largest direct-to-consumer wine club
- Processed hundreds of orders a day with call volumes of 70+
- Assisted clients via telephone / fax / e-mail / written correspondence
- Managed customer accounts, resolved customer issues and collected / documented orders
- Created custom solutions to provide the best experience and service for our customers and vendors
- Ability to work under pressure to de-escalate situations while maintaining a pleasant attitude and sense of respect to represent the company
Smedbo, Inc
Office Assistant
01.2009 - 02.2015
Job overview
- Daily clerical work including logging information into computer, filing, invoicing and daily reports
- Answered inbound calls for all departments in the company
- Ran necessary errands for business and maintained the office upkeep as well
- Handled customer inquiries and executed outbound follow-up
- Stayed current with evolving product knowledge and policy changes
Muller Pontiac GMC Mazda
Sales Associate
08.2006 - 01.2008
Job overview
- Sold new and used vehicles
- Extensive product knowledge
- Awarded sales performance
Education
Trade School - Cortiva InstituteMchenry, IL
Massage License from Massage Therapy
Grayslake Central High SchoolGrayslake
High School Diploma
Skills
- Microsoft Office (10 years) (Teams, Excel, Word, Powerpoint, Outlook)
- Customer service (10 years)
- Sales (10 years)
- Clerical Support
- Claims Monitoring
- Exceptional Communicator
- Technical Support and Assistance
- Correcting Discrepancies
- Inbound Customer Service
- Team Meetings
- Outbound Collection Calling
- Customer Inquiry Response
- Policy and Procedure Adherence
- Problem Resolution
- Investigate Claims
- High-Volume Environments
Accomplishments
- Administrative experience (5 years)
- Citrix (3 years)
- Help desk / Tech Support (1 year)
- Cisco webex (3 years)
- Order entry (7 years)
- Typing (10+ years)
- Operating Systems (10+ years)
Additional Information
- Certifications and Licenses Driver's License , Authorized to work in the US for any employer
Timeline
Customer Care Specialist
Assurant
03.2023 - 07.2023
Adjudicator / Customer Service Representative / Fraud Investigator
Insight Global
03.2020 - 04.2022
Customer Service Representative/Call Center
Beverage Solutions / Lionstone International
03.2015 - 03.2020
Office Assistant
Smedbo, Inc
01.2009 - 02.2015
Sales Associate
Muller Pontiac GMC Mazda
08.2006 - 01.2008
Trade School - Cortiva Institute
Massage License from Massage Therapy
Grayslake Central High School
High School Diploma
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