Devon K. Thomas
Somerset,NJ
Summary
A self-motivated, creative, task-oriented, professional with a strong administrative, customer service and design focused background.
Able to maintain focus and control in chaotic environments. Polite, professional and confident when taking calls, helping a client or dealing with a parent. Good organizational skills, highly flexible and creative with excellent problem solving skills.
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Experience Assistant Teacher
Rutgers Preparatory School
01.2019 - Current
- Duties included but not limited to: Provide support and assistance to individual students or small groups to help them better understand lessons. Prepare classroom for daily lessons. Helping teachers to plan learning activities and complete lessons. Clearing away materials and equipment after lessons. Looking after children who are upset or have had accidents. Supervising group activities and supporting teachers in managing class behavior. Carrying out administrative tasks. Collaborate with teachers and parents on a regular basis regarding student progress
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children's education.
Guest Service Specialist/ Night Auditor
Homewood Suites by Hilton
01.2012 - 01.2014
- Duties included but not limited to: Audit daily guest ledger of the hotel to verify and balance entries which show all accounts receivable, such as room charges, room service and telephone calls
- Balance end of day reports and ensure all financials match up
- Investigate and correct any discrepancies that may appear in ledger
- Create a daily deposit and ensure correct starting cash amount at the front desk for the morning shift
- Ensure managers had all required tools, paperwork and information for daily morning meetings
- Check guests in or out of hotel, take or cancel reservations by phone, and provide concierge services
- Gather and distribute incoming mail and packages
- Handle and resolve most guest issues and/or complaints during shift
- Work closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
Group Sales Administrative Associate
Courtyard by Marriott
01.2005 - 01.2007
- Duties included but not limited to: Working directly with the sales manager in addressing customer needs and fulfilling a variety of clerical and administrative duties including creating spreadsheets and documents using Microsoft Word and Excel, copying, answering the telephone, scheduling appointments, promptly responding to clients and making travel arrangements
- Responsible for assisting the sales manager in marketing the hotel to the best of our ability to bring in clients
- Assist sales manager in planning sales promotions, setting sales goals, and training staff
- Assist sales manager in seeking out business with individual guests as well as meeting with large groups, such as churches, traveling executives, wedding parties and family reunions to gain business for the hotel
- Assist in coordinating client visits to tour the premises
- Book and reserve meeting rooms for corporate clients.
Corporate Customer Service and Allocations Specialist
Liz Claiborne Inc
01.2001 - 01.2004
- Duties included but not limited to: Promptly answering telephone calls from major retailers as well as boutiques who would like to place an order or have questions related to items that they have already purchased
- Serves customers by helping them select products that meet their specific needs and following through with orders from start to finish
- Run and check morning sales reports and correct any found discrepancies
- Track customer information via spreadsheets and various sales reports
- Submit and allocate orders for major retailers to make sure their products are shipped on time
- Process customer orders in a timely manner
- Work closely with sales managers to ensure orders are fulfilled and shipped in a timely manner
- Provide clients with courteous, professional, and prompt service in whatever they need at all times
- Efficiently communicate with retailers regarding bulk orders
Education
Bachelor of Arts Degree - Social & Behavioral Sciences, Psychology
Seton Hall University
South Orange, NJ2001
Skills
- Team Collaboration
- Microsoft Office Proficiency
- Excellent Communication Skills
- Social Media Management, Adobe Photoshop & Illustrator
- Data Analysis
- Critical Thinking
- Records & Project Management
- Clerical Support
- Technical Support
- Multitasking and Time Management
Timeline
Experience Assistant Teacher
Rutgers Preparatory School
01.2019 - Current
Guest Service Specialist/ Night Auditor
Homewood Suites by Hilton
01.2012 - 01.2014
Group Sales Administrative Associate
Courtyard by Marriott
01.2005 - 01.2007
Corporate Customer Service and Allocations Specialist
Liz Claiborne Inc
01.2001 - 01.2004
Bachelor of Arts Degree - Social & Behavioral Sciences, Psychology
Seton Hall University
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