Devon Michelle Dawson
New Bern,NC
Summary
Management and customer service professional with proven ability to lead teams to success through strategic planning. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. I am seeking to further my career and enhance my skills in leadership, operations, and to thrive in results-driven work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bank Supervisor
United Bank
New Bern, NC
02.2023 - Current
- Supervise and manage daily banking operations to ensure compliance and minimize risk
- Manage, train, and mentor staff on customer service, best practices, and product knowledge
- Monitor team performance, provide feedback to drive productivity goals, and ensure accurate cash handling
- Implemented process improvements that enhance efficiency in transaction handling.
- Collaborate to develop strategies for increasing branch profitability
- Resolve complex customer inquiries and escalated issues
- Conduct regular bank audits
- Ensure banks policies and procedures, state and federal banking laws are complied
- Provide excellent customer service
Multi Office Manager
H&R Block
Havelock, NC
11.2019 - 01.2023
- Managed multiple office locations and a team of employees
- Coordinated and oversee office operations, ensuring efficient workflow and timely completion of tasks.
- Managed scheduling for team members, optimizing resource allocation and time management.
- Conducted meetings to collaborate, build, develop, motivated teams, and grow revenue.
- Focus on client growth, sales
- Interview and hire associates
- Maintain confidentiality of personal client information
- Input and maintain important data, files, and records
- Create schedules and approve timesheets
Manager
Wells Fargo
Vanceboro, NC
01.2013 - 10.2019
- Led and manage a team in executing strategic initiatives to enhance customer satisfaction and operational efficiency
- Trained staff to improve performance and ensure compliance with regulatory standards
- Streamlined processes, resulting in increased productivity
- Collaborated with cross-functional teams to deepen customer's relationship and experiences, build rapport, and enhance data accuracy
- Managed and motivated employees to be productive and engaged in work
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Performance reviews with team, conduct weekly team meetings
- Manage branch reports weekly and monthly
Education
Associate of Applied Science - Business Management
Western Governors University
Salt Lake City, UT12-2029
Certificate - Office Management
Thompson Institute
Philadelphia, PA11-2002
Skills
- Team Leadership
- Cash Management
- Risk & Compliance Strengths
- Strong Customer Service and Client Focus
- Relationship Building
- Financial Analysis
- Audit Preparations
- Internal Controls
- Branch Operations
- Fraud Prevention & Risk Awareness
- Personal Finance & Financial Literacy
- Regulatory Compliance
- Market Research
Certification
- Operations and Management-LinkedIn
- Office Management-Thompson Institute
- Customer Service Management and Coaching-LinkedIn
- Driving Business Impact for Finance Professionals-LinkedIn
- Financial Risk Management-LinkedIn
- Financial Sales-LinkedIn
Timeline
Bank Supervisor
United Bank
02.2023 - Current
Multi Office Manager
H&R Block
11.2019 - 01.2023
Manager
Wells Fargo
01.2013 - 10.2019
Associate of Applied Science - Business Management
Western Governors University
Certificate - Office Management
Thompson Institute