Devonna Dixon
Milwaukee,WI
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Hayat Pharmacy
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walgreens
09.2020 - 08.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume Walgreens pharmacy environment.
Crew Member
Culver's
06.2017 - 08.2020
- Took orders, prepared meals, and collected payments.
- Motivated staff to perform at peak efficiency and quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Spring Hill High School
Tennessee2013
Skills
- Able to adapt to a diverse group
- Labeling Prescriptions
- Patient Confidentiality
- Medicare and Medicaid Processes
- Fast and efficient service worker
- High-Volume Environments
- Dedicated team player
- Empathy for others
- Answering Customer Questions
- Authorized to work in the US for any employer
- Customer Service (9 years)
- Data entry
Additional Information
- Certifications and Licenses , Registered Pharmacy Technician September 2018 to Current
Timeline
Pharmacy Technician
Hayat Pharmacy
01.2023 - Current
Pharmacy Technician
Walgreens
09.2020 - 08.2023
Crew Member
Culver's
06.2017 - 08.2020
High School Diploma -
Spring Hill High School
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