Ayman Abou Mohamed
Saint Francis,WI
Summary
Dynamic Operations Manager with a proven track record at Hayat Pharmacy, enhancing communication, and spearheading customer satisfaction initiatives. Excelled in workflow optimization and data analysis, achieving significant improvements in operational efficiency. Skilled in customer service and health and safety compliance, adept at leading teams and managing complex projects to drive business success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operations Manager
Hayat Pharmacy
10.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Pharmacy Technician
Gamal Pharmacy
02.2015 - 09.2017
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
No Degree - Business Administration And Management
University of Wisconsin, Whitewater
Whitewater, WI12-2025
Skills
- Customer Service
- Data Analysis
- Health and safety compliance
- Contract Management
- Document Control
- Workflow Optimization
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Operations Manager
Hayat Pharmacy
10.2018 - Current
Pharmacy Technician
Gamal Pharmacy
02.2015 - 09.2017
No Degree - Business Administration And Management
University of Wisconsin, Whitewater
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