Devonna Hill
Jackson,TN
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining front desk operations at West Tennessee Healthcare. Excelled in teamwork and collaboration, adept in Microsoft Office and HIPAA compliance. Successfully trained new hires, significantly boosting team efficiency. Skilled in transforming high-stress situations into positive customer experiences, demonstrating exceptional time management and an outgoing personality.
Overview
12
12
years of professional experience
Work History
Sales Associate
Dollar General Store
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Patient Access Representative
West Tennessee Healthcare
03.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Customer Service Representative
Family Dollar
06.2016 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained orderly and visually appealing store environment by organizing merchandise displays and cleaning sales floor regularly.
- Used POS system to process sales, returns, online orders, and gift card activations.
Barista
Starbucks
11.2015 - 03.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Lead Key Holder
Payless Shoe Source
03.2013 - 11.2015
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Seasonal Sales Associate
FinishLine
11.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Education
Medical Office Assistant -
West Tennessee Business College
Jackson, TN09.2018
High School Diploma -
Jackson Central Merry High School
Jackson, TN05.2012
Skills
- Teamwork and Collaboration
- Time Management
- Outgoing Personality
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Microsoft Office
- HIPAA Compliance
Timeline
Sales Associate
Dollar General Store
05.2024 - Current
Patient Access Representative
West Tennessee Healthcare
03.2018 - Current
Customer Service Representative
Family Dollar
06.2016 - 04.2018
Barista
Starbucks
11.2015 - 03.2016
Lead Key Holder
Payless Shoe Source
03.2013 - 11.2015
Seasonal Sales Associate
FinishLine
11.2012 - 01.2013
Medical Office Assistant -
West Tennessee Business College
High School Diploma -
Jackson Central Merry High School