Devonne Simpson
Douglas,GA
Summary
Dynamic customer service professional with a proven track record at Wavefly, excelling in complaint resolution and technical support. Recognized for enhancing customer satisfaction through active listening and critical thinking. Proficent at managing high call volumes while maintaining professionalism, contributing to improved service delivery and team efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wavefly
08.2022 - 10.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Developed knowledge of products and services to enhance customer experience.
- Collaborated with team members to improve service delivery processes.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented service interactions using CRM software, maintaining detailed records for future reference.
- Provided technical support for product usage, guiding customers through troubleshooting steps.
- Trained new staff on customer service protocols and system navigation to improve team efficiency.
- Provided empathetic support to dissatisfied customers, successfully de-escalating situations while maintaining professionalism.
- Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
Construction Worker
Baker Constructors
10.2021 - 07.2022
- Operated heavy machinery to complete site preparation and construction tasks efficiently.
- Followed safety protocols to maintain a secure work environment for all team members.
- Collaborated with team members to execute daily construction activities and meet project deadlines.
- Operated dump truck to transport materials to various job sites safely and efficiently.
Education
High School Diploma -
St. Gerards Campus
Saint Augustine, FL06-2017
Skills
- Service excellence
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Documentation
- Data collection
- Technical support
- Clerical support
Timeline
Customer Service Representative
Wavefly
08.2022 - 10.2023
Construction Worker
Baker Constructors
10.2021 - 07.2022
High School Diploma -
St. Gerards Campus
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