DeVonta Darden
Logistics & Ramp Operations
Aurora,CO
Summary
Dynamic logistics manager and supervisor with over five years of expertise in team building, warehouse management, and safety compliance. Proven ability to train new employees effectively, develop comprehensive training plans, and lead medium-sized teams while resolving conflicts and driving initiatives. A solid background in airline customer service enhances the capacity to handle passenger inquiries and ensure seamless airport operations. Committed to fostering collaboration and achieving results through exceptional communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Menzies Aviation
Denver, CO
06.2024 - Current
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
Airport Ramp Agent
United Airlines
Denver, Colorado
07.2023 - 12.2023
- Supervised flight departure load plans, ensuring accurate cargo and luggage handling.
- Monitored safety compliance during customer boarding and deplaning.
- Marshaled aircraft on the ramp, assisting with parking and ground operations.
- Operated ground service equipment and assisted in aircraft preparation.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
Motor Pool Team Leader/Warehouse Supervisor
U.S. Army Active Duty
Colorado Springs, Colorado
06.2019 - 03.2023
- Implemented a new safety system plan that increased stock records and other documents such as inventory, material control, accounting, and supply reports. Recovering over 60% of lost and unidentified records.
- Logistical specialist supervisor of financial management functions, management of stock records/warehouse functions of 2 team members, and training 13 co-workers.
- Lead daily Problem Management meetings with Application/Development areas to track the progress of error resolution tasks.
- Troubleshoot application and database performance issues and provide performance tuning services.
- Retrieved and analyzes history and activity files pertinent to system documents.
- Trained new hires and transitioning team members across multiple units each quarter to promote cross-collaboration and skill sets.
- Analyze data reports using Google Sheets, Excel, and internal database storage systems.
- Supervised and enforced proper accountability and maintenance of 105 pieces of equipment valued at over $2 million.
- Analyze data reports using Google Sheets, Excel, and internal database storage systems.
Education
Hazmat Familiarization/Safety Training - Hazmat And Safety
U.S. Army
Fort Carson, CO01-2022
Intelligence Oversight Awareness Training -
U.S. Army
Colorado Springs, CO06.2015
Human Rights Awareness Education Course -
U.S. Army
Colorado Springs, CO06.2015
Automated Logistical Specialist - Supply Chain Administrator
U.S. Army
Fort Lee, VA04.2015
Basic Leadership Development Course -
U.S. Army
Fort Jackson, SC02-2015
Associate of Arts - Psychology
North Carolina Central University
Durham, North Carolina, NC 05.2001 -
Skills
Demonstrated strong empathy by providing attentive support to passengers and with team members
Utilized exceptional communication skills to coordinate with flight crews, ground staff and supervisors
Maintained strict adherence to operational safety procedures, ensuring compliance with airline regulations
Applied strong problem-solving skills to quickly resolve ground operation issue and on-time departures
Efficiently managed baggage handling operations, ensuring accurate loading, secure placement, and timely delivery of passengers luggage
HONORS & AWARDS
Army Commendation Medal, 2019 & 2022, Army Good Conduct Medal, 2017 & 2020, National Defense Service Medal, 2014
Timeline
Lead Ramp Agent
Menzies Aviation
06.2024 - Current
Airport Ramp Agent
United Airlines
07.2023 - 12.2023
Motor Pool Team Leader/Warehouse Supervisor
U.S. Army Active Duty
06.2019 - 03.2023
Associate of Arts - Psychology
North Carolina Central University
05.2001 -
Hazmat Familiarization/Safety Training - Hazmat And Safety
U.S. Army
Intelligence Oversight Awareness Training -
U.S. Army
Human Rights Awareness Education Course -
U.S. Army
Automated Logistical Specialist - Supply Chain Administrator
U.S. Army
Basic Leadership Development Course -
U.S. Army