Devonte Carmon
Greenville,NC
Summary
I.T. Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Conflict resolution techniques. Skilled in TCP/IP and WAN. Network maintenance. System upgrades. Internet setup and repair. Remote access technology. Excellent communication skills. Desktop and laptop repair. Internet setup and repair. Mobile data devices installation. Patient.
Overview
11
11
years of professional experience
Work History
I.T Technician/Technical Support
The Hammock Source
05.2013 - Current
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Set up equipment for employees, including installing cables and hardware
- Maintained accurate hardware and software inventories
- Restored data, operating systems, files, documents and drivers
- Trained both internal and off-site users in repairing and resolving recurring issues
- Installed system software
- Setup and configured VoIP systems
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Repaired and replaced hardware.
Event Staff/Security
Staff-1 Services Group
07.2013 - 07.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Monitored and reported suspicious activities to local authorities
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Education
High School Diploma -
Ayden Grifton High School
Ayden, NC01.2010
Skills
- Customer Service
- System Troubleshooting
- System Installation
- User Training
- Network Administration
- Heavy Lifting
- Written/Verbal Communication
- Customer rapport
- Help Desk Operations
- Hardware Installation
- Network Maintenance
- IT Documentation
Timeline
Event Staff/Security
Staff-1 Services Group
07.2013 - 07.2018
I.T Technician/Technical Support
The Hammock Source
05.2013 - Current
High School Diploma -
Ayden Grifton High School
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