Hi, I’m
DEVONTE EDWARD
Brooklyn,New York
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
As a Computer Systems Engineering student at Sir Arthur Lewis Community College and a passionate programmer, capitalizing on the world's increasing reliance on technology, achieving excellence, and making a meaningful impact in the tech industry. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
years of professional experience
1
Certification
Work History
Opulence36-16 29th St, Queens, NY 11106
Customer Service Representative/Marketing Associate
11.2023 - 02.2024
Job overview
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Computer World Saint LuciaOrange Park Commercial Center, Bois D'Orange Bois
Full-time Website Manager
02.2023 - 10.2023
Job overview
- Solely responsible for the maintenance, updates, and optimization of the company's website
- Implemented strategies to improve user experience and increase online visibility
- Collaborated with cross-functional teams to ensure website alignment with business goals
- Addressed website issues promptly and efficiently.
- Configured and purchased domains for websites.
- Analyzed user behavior data via Google Analytics to make informed decisions on UX/UI adjustments for better overall usability.
- Increased web traffic by implementing effective SEO strategies and keyword research.
- Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
- Backed up or modified applications and related data to provide for disaster recovery.
- Developed performance metrics to benchmark websites.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Managed approximately 30% of incoming support requests per day, resolving issues promptly and achieving a 5% in customer satisfaction.
- Improved website load times by 50% through optimization techniques.
KM222GR+J7V, Morne Serpent, St. Lucia
Customer Service Representative
04.2022 - 09.2022
Job overview
- Provided exceptional customer service, addressing inquiries and resolving issues
- Maintained accurate and detailed records of customer interactions
- Collaborated with team members to enhance overall customer satisfaction.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed approximately 30 incoming calls, and emails per day from customers.
Computer World Saint LuciaOpp Slaspa, Castries, St. Lucia
Assistant Technician Intern
03.2022 - 04.2022
Job overview
- Collaborated with a skilled computer technician, gaining valuable hands-on experience.
- Utilized effective time management skills to balance multiple priorities simultaneously without compromising accuracy or quality of work delivered.
- Effectively communicated with clients while addressing their concerns, resulting in positive feedback on service quality provided during internship tenure.
- Assisted in updating technical documentation, aiding in clear communication between departments regarding system specifications and requirements.
- Increased team productivity by efficiently organizing tools and materials for daily tasks.
- Assisted in the Installation of X Systems: Contributed to the installation of 15 X systems within a tight deadline, ensuring operational efficiency and client satisfaction.
- Troubleshooting Support: Provided troubleshooting assistance for IT issues, resulting in a 20% reduction in downtime for office staff.
Education
Sir Arthur Lewis Community CollegeX2X3+9MM, Morne Fortune, Castries LC, St. Lucia
Computer System Engineering (Associates Degree) from Computational Science
12.2024
Skills
- HTML, CSS, Java, Visual Basic, Python, C# (Intermediate proficiency)
- Git
- Effective group working
- Public speaking
- Data Management
- Shipping procedures understanding
- CRM software proficiency
- Product and service solutions
- Scheduling
- Microsoft Office Suite
- Product Education
- Client Collaboration
- Administering Social Media Accounts
- Time Management
- Analytics and SEO
- Results Documentation
- Database Management
- Sales Goals
- Payment Analysis
- Project Management
Websites
References
- Mr. Elisiah Payne, 1(758) 712-6523, elisiah@gmail.com / epayne@corinth.edu.lc
- Jamal Springer, Saint Lucian Cadet Corps Instructor, 1(717-4569)
- Mr. Yoany Guerra, Sir Arthur Lewis Community College Lecturer, 1(758) 486-6627, ygcontino@apps.salcc.edu.lc / yoanygc@gmail.com
- Supervisor at KM2, Mr. Garvin Henry, Garvin.henry@km2solutions.com
Certification
- Web Design Fundamentals- Simeon Computer Education Institute
- Javascript Algorithms and Data-strutres - Free code camp
- Solving Problems with Creative and Critical Thinking - IBM
- HTML, CSS, and Javascript for Web Developers - John Hoptkins Uni
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative/Marketing Associate
Opulence
11.2023 - 02.2024
Full-time Website Manager
Computer World Saint Lucia
02.2023 - 10.2023
Customer Service Representative
KM2
04.2022 - 09.2022
Assistant Technician Intern
Computer World Saint Lucia
03.2022 - 04.2022
Sir Arthur Lewis Community College
Computer System Engineering (Associates Degree) from Computational Science