DeVonte Harris

• Maintenance/repairs for over 3 high Schools districts
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
• Responded to customer inquiries quickly and professionally to increase satisfaction
• Installed new equipment and explained operation and routine maintenance protocols to customers
• Inspected equipment to diagnose operational issues.

• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Cigna policies
• Purchased, setup and installed new computers for over 100 workstations
• Identified negative hardware performance trends and common issues afflicting systems, report findings for remediation
• Learned and implemented new software testing procedures
• Obtained and evaluated information about new systems, peripherals and software technology.

• Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.
• Streamlined inventory management by accurately tracking incoming shipments and monitoring stock levels.
• Collaborated with other team members to create visually appealing displays, driving customer interest in featured products.
• Enhanced customer satisfaction by providing exceptional service and accurate product knowledge.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
• Provided simultaneous analytical duties for [50] websites and online assets
• Maintained record of updates and applied fixes for online assets.
• Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.

• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Streamlined workflow for barista team members by implementing effective task delegation.
• Consistently maintained cleaned and organized workspace, adhering to health and safety regulations.
• Collaborated with management teams to develop innovative beverage recipes, increasing sales and customer satisfaction.

• Relevant Coursework: CAD & Schematic Design

Per Scholas is a rigorous, full-time, 12-week IT Support training program focused on building the foundation for all things IT related, professional development, and a well-planned networking layout. Configurations of OS, hardware and software was a daily task at Per Scholas. Troubleshooting methods and risk preventative measure were drilled within us for 12 weeks straight.