DeVonte Jones

• Prepared craft cocktails and libations curated to customer preferences.
• Provided excellent customer service in a fast-paced environment.
• Maintained cleanliness and organization of the bar area.
• Engaged with customers to build rapport and enhance experience.
• Performed opening and closing duties including restocking supplies.
• Developed good working relationships with fellow employees through effective communication.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Trained new bartenders on drink preparation and upselling techniques.
• Maintained knowledge of bar and menu options to elevate guest experience uniquely suited to their palate.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Effectively multitasked within fast-paced environment.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Described drink flavors and taste profiles to customers to help with ordering decisions.

The Retail Wine & Spirits Sales Consultant provides expert product knowledge, personalized recommendations, and exceptional customer service to drive sales and build long-term customer relationships. This role blends hospitality, education, and retail execution in a fast-paced environment.

Key Responsibilities

Customer Experience & Sales

• Greet customers and assess needs through conversation and active listening

• Provide knowledgeable recommendations across wine, spirits, beer, and related products

• Educate customers on flavor profiles, regions, production methods, and food pairings

• Upsell and cross-sell to maximize basket size and customer satisfaction

• Build rapport to create repeat customers and encourage loyalty

Product Knowledge & Merchandising

• Maintain strong knowledge of current inventory, new arrivals, and seasonal offerings

• Assist with product placement, shelf organization, and visual merchandising

• Participate in tastings, staff trainings, and supplier education sessions

• Stay informed on industry trends, popular brands, and emerging categories

Store Operations

• Accurately process transactions and handle cash/card payments

• Assist with inventory management, stocking, and product rotation

• Ensure compliance with all alcohol laws, including ID verification

• Maintain a clean, organized, and welcoming sales floor

• Assisted in managing daily operations and scheduling entertainers for an exciting environment.
• Supported marketing initiatives to promote events.
• Going around the local community with promotions to encourage guests to become patrons.
• Trained new staff on customer service and bar procedures.
• Handled customer inquiries and provided exceptional service to attendees.
• Collaborated with team members to enhance the overall guest experience.
• Upsell guest to VIP or private rooms with bottle service and desired entertainers.
• Supervised daily operations including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to new staff members on daily tasks, goals, and objectives.
• Equip the team with the tools to bring the guest the “wow” experience they desire when walking in.
• Resolved conflicts between team members in an effective manner.
• Developed a system for tracking inventory and ordering supplies as needed.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various ways to elevate guest experience.
• Interviewed prospective employees and provided input to owner on hiring decisions.
• Evaluated individual and team business performance and identified opportunities for improvement.