DeVonte' Lancaster
Houston
Summary
Results-driven insurance adjuster recognized for reducing loss ratios through prompt claim processing and fair negotiations. Experienced in training new adjusters and conducting thorough on-site inspections to ensure accurate assessments. Committed to maintaining high ethical standards and delivering outstanding service across diverse claims.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
State Farm
Houston
01.2024 - Current
- Trained new adjusters on best practices in claims assessment and management to enhance team performance.
- Conducted on-site inspections to verify the cause of loss and determine coverage for insured losses.
- Reduced loss ratios through fair and prompt processing of claims.
- Pursued ongoing education to ensure alignment with current industry trends and best practices in claims management.
- Determined if additional resources were needed in order to complete investigations efficiently.
- Analyzed case law on catastrophic events to inform claims handling and decision-making processes.
Property Field Adjuster
E.A. Renfroe & Company Inc
03.2023 - 12.2023
- Investigated claims by reviewing policy contracts to assess coverage based on loss cause and details.
- Ensured accuracy of claim information, mitigating risk of fraudulent activities.
- Cultivated relationships with independent adjusters and contractors for efficient claims processing.
- Conducted on-site inspections to evaluate damages and collect essential documentation.
- Developed floor plan and roofline sketches, inputting data into Xactimate for detailed damage cost assessment.
- Compiled detailed reports summarizing investigations into property losses, aiding in claim resolution.
- Managed multiple simultaneous projects while adhering to strict deadlines.
Auto Express ECTA
E.A. Renfroe & Company Inc
10.2022 - 01.2023
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for the duration of the restoration process.
- Provided honest advice to policyholders on repair work and body shop processes, leading to increased customer satisfaction.
- Assessed accident details to establish liability in claims processing.
- Negotiated settlements with claimants to resolve claims efficiently.
- Proposed innovative ideas to improve team performance and achieve better outcomes.
AWC Total Loss
E.A. Renfroe & Company Inc
08.2022 - 10.2022
- Assessed repair feasibility versus market value payment for vehicles pre-loss to guide claims decisions.
- Determined salvage value on total-loss vehicles.
- Reviewed photographs, surveillance, and relevant documents to assess claim validity.
- Ensured compliance with jurisdictional requirements and fair claims practices by meticulously documenting files at closing.
- Carried and managed consistently heavy project workloads through exemplary organizational, time management, and collaboration talents.
Education
Business Management
Houston Community College
Houston, TXHigh School Diploma -
Stratford High School
Houston, TXSkills
- Claims processing
- Loss evaluation
- Property inspection
- Data collection and analysis
- Microsoft Office proficiency
- Multitasking
- Verbal and written communication
- Xactimate
Certification
- All Lines Adjuster License
- Rope & Harness
Training
1st Source Adjuster School
- Scoping and basic Xactimate training, identifying damage and repair vs. replace, photo import + Annotate, Sketch interiors, roofs, staircases, exteriors, multi-story, and basic line-item entry.
- Professional Scoping and Xactimate Course including integrated scoping training, macro development, graphical estimating, and sketching.
Timeline
Catastrophe Claims Adjuster
State Farm
01.2024 - Current
Property Field Adjuster
E.A. Renfroe & Company Inc
03.2023 - 12.2023
Auto Express ECTA
E.A. Renfroe & Company Inc
10.2022 - 01.2023
AWC Total Loss
E.A. Renfroe & Company Inc
08.2022 - 10.2022
Business Management
Houston Community College
High School Diploma -
Stratford High School