DeVonte Remmer
Stafford,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Stand-Up Forklift Operator
World Trading
12.2023 - 03.2024
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Enhanced team productivity by assisting with training new stand-up forklift operators on safe operation techniques.
- Minimized product damage by carefully handling items during transportation within the warehouse facility.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
Warehouse Packer
World Trading
10.2023 - 03.2024
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
Bartender
Southside Sporting Club
02.2023 - 08.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Data Entry Clerk
Reesby IT
11.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Added documents to file records and created new records to support filing needs.
Customer Service Representative
VXI Global Solutions
02.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Forklift Operator
Costco
04.2021 - 03.2022
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Security Officer
Blackstone Security
03.2020 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Permitted entry with escort for approved persons into secure locations.
Package Handler
UPS
02.2020 - 08.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Car Salesman
Auto Sales Industry
01.2019 - 03.2021
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Drove team revenue totals by bringing in top sales numbers.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Assistant Manager
Sonics Drive In
05.2018 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
Package Handler
Federal Express
03.2019 - 10.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2018
Skills
- Customer Relations
- Credit Card Payment Processing
- Lotus Notes
- Microsoft Excel
- Retail Sales Customer Service
- Sales Expertise
- Stocking and Replenishing
- Account Management
- Order Fulfillment
- Senior Leadership Support
- Managing Multiple Tasks
- Customer Service
- Conflict Resolution
- Shipping and receiving
- Shipment Processing
- Forklift Operation
Timeline
Stand-Up Forklift Operator
World Trading
12.2023 - 03.2024
Warehouse Packer
World Trading
10.2023 - 03.2024
Bartender
Southside Sporting Club
02.2023 - 08.2023
Data Entry Clerk
Reesby IT
11.2022 - 03.2023
Customer Service Representative
VXI Global Solutions
02.2022 - 11.2022
Forklift Operator
Costco
04.2021 - 03.2022
Security Officer
Blackstone Security
03.2020 - 11.2021
Package Handler
UPS
02.2020 - 08.2021
Package Handler
Federal Express
03.2019 - 10.2019
Car Salesman
Auto Sales Industry
01.2019 - 03.2021
Assistant Manager
Sonics Drive In
05.2018 - 02.2020
High School Diploma -
Thurgood Marshall High School