Devonte' West
Boynton Beach
Summary
An efficient and reliable professional seeking to secure a long-term career in customer service. I am dedicated to upholding the ethical values, reputation, and integrity of my employer. I am able to work effectively and multi-task in high-volume, high-stress environments. I believe strongly in teamwork but am capable of working independently.
Overview
8
8
years of professional experience
Work History
Correction Support Personnel
Palm Beach Sheriff's Office
West Palm Beach
12.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Assists sworn staff in the Department of Corrections with daily tasks, which includes supervising county-sentenced inmates engaged in work activities, controlling access into and within the detention centers, controlling the receipt and distribution of inmate property, and accounting for inmate funds. Specific duties may vary based on area of assignment. Performs other duties as assigned.
College Student
Palm Beach State College
Lake Worth
12.2023 - 10.2024
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
Cashier/Customer Service Representative
Going Going Gone
Royal Palm Beach
07.2023 - 12.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Detention Technician
Broward Sheriff's Office
Pompano
05.2022 - 04.2023
- Ensures the proper operation of all electronic functioning doors, security devices/alarms; controls access to and within the detention facility/housing unit.
- Alerts certified personnel to conditions or circumstances which may inhibit the efficient operations of the facility; provides recommendations for resolution as appropriate.
- Monitors closed circuit television cameras, telephones, alarm systems, intercom panels and/or control panel doors.
- Coordinates and documents all movement, maintains accurate entries in electronic and/or hand written log books.
- Maintains strict adherence to rules and regulations and safety/security procedures.
- Monitors and maintains visual and verbal contact with the housing unit Deputy to ensure safety and security.
- Accountable for all keys, restraining devices and all other emergency equipment assigned to the post.
- Monitors in-house radio transmissions to maintain an awareness of activities in other areas of the assigned facility.
- Receives security calls or security checks from designated posts.
- Alerts appropriate personnel of security violations and potentially threatening situations.
- Controls exit and entry to doors, hallways, elevators and sally ports. Monitors safety of deputies, visitors, and inmates.
- Generates work orders for non working equipment.
Uses a computer terminal for data input and retrieval of various inmate information, as applicable to assigned functional area.
Cashier/Customer Service Cashier
Big Lots
Royal Palm Beach
09.2019 - 01.2020
- Provide customer service to incoming customers.
- Complete cash and credit transactions.
- Greet incoming guests, as well as provide product knowledge, and directing customers to requested merchandise.
- Monitor inventory levels and unload deliveries.
- Perform basic opening and closing duties, such as counting drawers, stocking shelves, and cleaning the store environment.
Cashier/Acting Shift Leader
Dunkin' Donuts
Wellington
10.2017 - 02.2019
- Perform food production duties.
- Serve customers at the cash register.
- Conduct cash and credit card transactions.
- Ensure operation excellence by adhering to the systems and standards of the store.
- Maintaining inventory and comply with food safety regulations.
- Acting Shift leader by maintaining the orderly running of the store and the employees. Also closing out the registers, making sure the store is left clean and orderly, and locking up of the store at the end of the shift.
Cashier/Line Cook
McDonald's
Wellington
07.2017 - 10.2017
- Perform food production duties
- Serve customers at the cash register
- Conduct cash and credit card transactions
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL07-2017
Some College (No Degree) - Information Technology
Palm Beach State College
Lake Worth, FLSome College (No Degree) - Information and Communication Technology
Palm Beach State College
Lake Worth, FLSkills
- Inmate Management
- Access control
- Detail-Oriented Data Input
- Threat Detection
- Crisis intervention
- Inventory management
Timeline
Correction Support Personnel
Palm Beach Sheriff's Office
12.2024 - Current
College Student
Palm Beach State College
12.2023 - 10.2024
Cashier/Customer Service Representative
Going Going Gone
07.2023 - 12.2023
Detention Technician
Broward Sheriff's Office
05.2022 - 04.2023
Cashier/Customer Service Cashier
Big Lots
09.2019 - 01.2020
Cashier/Acting Shift Leader
Dunkin' Donuts
10.2017 - 02.2019
Cashier/Line Cook
McDonald's
07.2017 - 10.2017
High School Diploma -
Palm Beach Central High School
Some College (No Degree) - Information Technology
Palm Beach State College
Some College (No Degree) - Information and Communication Technology
Palm Beach State College