DEVONTRAY BROWN
Arlington
Summary
Operations and customer service leader with extensive experience in retail banking support and restaurant management. Demonstrated success in team leadership, workflow improvement, and customer satisfaction enhancement through effective communication and strategic decision-making. Proficient in managing daily operations, resolving complex issues, and driving performance in dynamic environments.
Overview
6
6
years of professional experience
Work History
Club Associate
Sam's Club
Grand Prairie
12.2025 - Current
- Guided members in product selections and addressed inquiries to enhance customer satisfaction.
- Managed inventory levels and organized merchandise displays to ensure optimal presentation and accessibility.
- Facilitated processing of new membership applications and updated member information to streamline service delivery.
- Performed cashier duties, including handling payments and issuing receipts.
- Trained new associates on operational procedures and best practices.
- Utilized warehouse equipment for stock replenishment and organization.
Assistant Store Manager
Murphy USA
Dallas
10.2023 - 11.2025
- Supported daily store operations through staff supervision, inventory control, and management of financial processes including deposits and fuel reporting
- Delegate tasks, set team priorities, and ensure operational goals are consistently met
- Maintained store operations by coordinating scheduling, managing products, and overseeing team activities
- Forecast customer demand to support pricing strategies and improve sales performance
- Delivered customer service by quickly and professionally resolving concerns to enhance customer satisfaction
Team Lead
Walmart
Cedar Hill
01.2023 - 11.2023
- Led team operations by coordinating workloads, assigning tasks, and ensuring performance standards were met
- Identified customer needs, aligning team priorities with business goals to enhance service delivery
- Managed workflow distribution, preventing burnout while maintaining operational efficiency
- Provided coaching, feedback, and support to improve team productivity and morale
- Resolved escalated customer issues with professionalism and urgency
- Assisted leadership in planning initiatives, contributing to improved operational processes
Restaurant Manager
Whataburger
Lancaster
06.2020 - 11.2023
- Managed restaurant operations, overseeing staffing, budgeting, inventory, and customer service to ensure seamless service delivery
- Implemented operational strategies that improved efficiency and customer satisfaction
- Oversaw scheduling and daily workflows, optimizing operations for consistent service quality
- Led team development initiatives to uphold service standards and enhance guest experiences
- Identified cost-saving opportunities through financial analysis
- Partnered with leadership to support high-revenue business operations
Customer Care Representative
Teleperformance USA (First Citizens Bank)
Remote
11.2022 - 01.2023
- Resolved inquiries efficiently while maintaining a high level of customer satisfaction
- Coordinated with internal teams to expedite issue resolution and improve overall customer satisfaction
- Supported customers in managing accounts, addressing loan inquiries, and providing credit card assistance
- Facilitated customer navigation of online banking tools and self-service options to enhance user experience
- Communicated product and service information to support customer decision-making
Education
Diploma - General Studies
Lancaster High School
Lancaster, TX05-2020
Skills
- Customer & Client Support
- Customer management
- Customer Engagement
- Issue resolution
- Conflict resolution
- Client communication
- Resource scheduling
- Team collaboration
- Time Management
- Task prioritization
- Data Entry & Record Accuracy
- Data accuracy
- Administrative tasks
- Documentation & Record Keeping
- Workflow management
- Operations & Workflow Coordination
- Operations support
- Microsoft Office & Google Workspace
- Microsoft Excel
- Google Workspace
- Systems Navigation & CRM Tools
- Team training
- Operational Leadership
- Visual merchandising
- Cash handling
Additional Information
Strong communication and interpersonal skills, Proven ability to lead teams in fast-paced environments, Bilingual: English
Timeline
Club Associate
Sam's Club
12.2025 - Current
Assistant Store Manager
Murphy USA
10.2023 - 11.2025
Team Lead
Walmart
01.2023 - 11.2023
Customer Care Representative
Teleperformance USA (First Citizens Bank)
11.2022 - 01.2023
Restaurant Manager
Whataburger
06.2020 - 11.2023
Diploma - General Studies
Lancaster High School