Devontre Grant
Katy,USA
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Waiter
Top Golf
Houston, TX
08.2023 - Current
- Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Took guest food and beverage orders and entered orders in computer system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service Representative - Hybrid
Macys Call Center
Houston, TX
04.2022 - 06.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry- WFH
Pride Staffing
Houston, Texas
03.2021 - 04.2022
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Customer Service Representative- WFH
Maximus/Kforce
Houston, TX
01.2021 - 11.2021
- Handled a high volume of inbound calls per day and seek to create a positive experience for each caller
- Assisted callers in finishing online applications
- Completed daily electronic call logs
- Supported the Federal Government customer Internal Revenue Service (IRS) as a remote work from home call center representative
Education
High School Diploma -
Jersey Village High School
Skills
- Strong multitasking
- Time Management Efficiency
- Customer Service
- Problem-solving abilities
- Order Taking
Timeline
Waiter
Top Golf
08.2023 - Current
Customer Service Representative - Hybrid
Macys Call Center
04.2022 - 06.2023
Data Entry- WFH
Pride Staffing
03.2021 - 04.2022
Customer Service Representative- WFH
Maximus/Kforce
01.2021 - 11.2021
High School Diploma -
Jersey Village High School