DEVONYA OWENS
Charlotte,NC
Summary
More than 5 years experience in sales, customer, training, and management. Familiar with major customer service software, conflict resolution, and possesses a positive attitude. I have almost 2 years experience with early child care
Overview
10
10
years of professional experience
Work History
Lead Teacher
Childcare Network
Matthews , NC
06.2021 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
MANAGER, SUBWAY
09.2018 - Current
- Provided an elevated customer experience to generate loyal clientele
- Managed workflow to exceed quality service goals
- Trained and developed new associates
- Interviewed job candidates and made staffing decisions
SALE’S
ASSOCIATE, CONN
10.2017 - 09.2018
- S
- Specialized in selling home furniture, appliances, and electronics
- Manage customer accounts
- Negotiate prices for customer contracts
- Provide personal assistance to customers through point of sale
TEAM MEMBER, BOJANGLES
07.2016 - 10.2017
- Up-sold additional menu items
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Promptly reported complaints to members of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
CUSTOMER SERVICE/SANDWICH ARTIST
11.2014 - 07.2016
- SUBWAY
- Open and Closed the store
- Made money and bank deposits
- Provided customer service over the phone and to customers in store
- Prepared meats, vegetables, desserts, according to customers’ orders and company procedures
Education
DIPLOMA - HIGH
EAST MECKLENBURG
Specialist Of Education - Education
Rowan-Cabarrus Community College
Salisbury, NC08.2022
Skills
- Educational Opportunities
- Student Records Management
- Special Education
- Lesson Development
Timeline
Lead Teacher
Childcare Network
06.2021 - Current
MANAGER, SUBWAY
09.2018 - Current
SALE’S
ASSOCIATE, CONN
10.2017 - 09.2018
TEAM MEMBER, BOJANGLES
07.2016 - 10.2017
CUSTOMER SERVICE/SANDWICH ARTIST
11.2014 - 07.2016
DIPLOMA - HIGH
EAST MECKLENBURG
Specialist Of Education - Education
Rowan-Cabarrus Community College
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