DeVora McCoy
Greensboro,NC
Summary
I am seeking the position of Member Services Representative II at Greensboro Municipal Credit Union where I can use my Customer Service, Interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. Committed to driving customer satisfaction and bottom-line growth for this credit union.
Overview
15
15
years of professional experience
Work History
Sales Associate
Delhaize
Liberty, NC
03.2022 - 11.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
Customer Service Technician
Gardner Sales
Brown Summit, NC
03.2021 - 11.2021
- Maintained accurate records of customer interactions in ticketing system.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Assessed customer needs and provided appropriate solutions in a timely manner.
-Office Manager
Greensboro Urban Ministry
Greensboro, NC
03.2008 - 11.2017
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
Bachelor of Arts - Non-profit Management /Community Justice
Guilford College
Greensboro, NC12-2014
Skills
- Ability to work independently or as a team member
- Extremely Coachable
- Excellent verbal and written communication skills
- Good Attention to Detail
- Strong Documentation Skills
Timeline
Sales Associate
Delhaize
03.2022 - 11.2022
Customer Service Technician
Gardner Sales
03.2021 - 11.2021
-Office Manager
Greensboro Urban Ministry
03.2008 - 11.2017
Bachelor of Arts - Non-profit Management /Community Justice
Guilford College