Devorah Allen
New York,NY
Summary
Customer-oriented General Manager with 12 years of restaurant experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented team leader. Consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Soho House Dumbo
05.2022 - Current
- Collaborated with other departments to establish productive and timely completion of projects.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
General Manager
Ai Fiori
06.2018 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Analyzed market trends and competitor activities to create competitive advantages.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Restaurant Manager
Samba Brands Management
09.2017 - 06.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Achieved highest employee retention rate in region.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Manager
WYNN
01.2015 - 09.2016
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
Assistant Restaurant Manager
PF Changs Restaurant
08.2013 - 12.2014
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Associate of Arts - Music Education
Citrus College
Glendora, CA06.2010
Skills
- Client Account Management
- Team Leadership
- Recruitment
- Performance improvement
- Operations management
- Coaching and mentoring
- Budget Controls
- Strategic Planning Skill
- Morale Improvements
Timeline
Assistant General Manager
Soho House Dumbo
05.2022 - Current
General Manager
Ai Fiori
06.2018 - 04.2022
Restaurant Manager
Samba Brands Management
09.2017 - 06.2018
Restaurant Manager
WYNN
01.2015 - 09.2016
Assistant Restaurant Manager
PF Changs Restaurant
08.2013 - 12.2014
Associate of Arts - Music Education
Citrus College
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