DeVoria Black
Smyrna,GA
Summary
Results-focused Epic Certified Healthcare IT professional with strength in leadership development, critical thinking, organization and training. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Ambulatory, Phoenix and Beaker knowledge to promote harmony throughout workflows and amongst end users. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
12
12
years of professional experience
Work History
Senior Certified Principal Trainer
Piedmont Healthcare
Atlanta, Georgia
12.2013 - 11.2023
- Maintained Epic certifications and NVTs.
- Assisted with content Build and Integrated Application Testing.
- Managed Nova Note tasks.
- Served as Subject Matter Expert (SME).
- Created curricula for WebEx and virtual training.
- Built and maintained LHD.
- Created Tip Sheets and QSGs and uploading them to the LHD.
- Demo virtual and in person quarterly upgrades key features to stakeholders and end users and credentialed trainers.
- Mentored and credentialed new CTs for Beaker and Ambulatory applications.
- Created curricula for Outpatient HOD, Community Connect, Cover My Meds, and OnBase.
- Resolved issues and project tracking using Jira.
- Assisted with Ticket Management.
- Collaborated with third party vendors.
- Built SmartTools and SmartSets for providers in the Ambulatory setting.
- Maintained the training environment (MST) in coordination with Program Manager, to ensure that the training environment closely match production environment for Ambulatory, HODs, and Beaker.
- Trained providers and clinical staff on new technology, Dragon, Canto/Haiku, and Rover.
- Created structured training program for new providers to be successful during the first ninety days of employment.
- Collaborated with Project Managers and Laboratory Directors to assist and support projects through production readiness.
Epic Lead Credentialed Trainer
Piedmont Healthcare
Atlanta, Georgia
10.2012 - 12.2013
DeVoria
- Provided go-live support to the end-users in multiple applications of Epic
- Worked closely with all Epic application teams, management to ensure that an integrated solution is met, and improving patient care
- Developed the weekly /monthly training schedules
- Communicated with HR regarding weekly spreadsheets
- Distribute weekly training notification to the entities
- Loaded classes and register end users in HealthStream
- Developed trainer’s weekly schedules in collaboration with the clinical education team with scheduling Test Out sessions
- Maintained training room reservations via Outlook.
Lead Certified Medical Assistant
Piedmont Physicians Urology Atlanta
Atlanta, Georgia
03.2012 - 10.2012
- Prepared patients for procedures
- Assisted providers with procedures cystoscopies, prostate biopsy, vasectomy, penile dilation, stent placement and removals and catheterization
- Phlebotomy
- Processed cultures
- Supply ordering
Surgery Scheduler/Ambulatory GE Centricity Trainer
St. Joseph's Hospital Medical Center
Atlanta, GA
03.2012 - 10.2012
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled follow-up appointments as designated by physician.
Education
High School Diploma -
East Paulding High School
Dallas, GA05.1998
Bachelor of Science - Health Information Technology
Ashford University
San Diego, CASkills
EpicCare Ambulatory-Beaker Clinical Pathology-Bones-Kaleidoscope-Phoenix-Training Environment Build (TED)
Credentialed Trainer
Bones-ClinDoc/Stork-At the Elbow Support (ATE)-EpicCare Inpatient-Epic Consultant-Go Live Support
Applications
Jira- ServiceNow- Salesforce- Microsoft Office- Teams- Workday-Learning Management System-Orion-Oracle-Sharepoint
Skills
- Communication
- Time Management
- Project Management
- Transferrable Skills
- Leadership
Timeline
Senior Certified Principal Trainer
Piedmont Healthcare
12.2013 - 11.2023
Epic Lead Credentialed Trainer
Piedmont Healthcare
10.2012 - 12.2013
Lead Certified Medical Assistant
Piedmont Physicians Urology Atlanta
03.2012 - 10.2012
Surgery Scheduler/Ambulatory GE Centricity Trainer
St. Joseph's Hospital Medical Center
03.2012 - 10.2012
High School Diploma -
East Paulding High School
Bachelor of Science - Health Information Technology
Ashford University