Kenna Cowser
Douglasville ,GA
Summary
Results-focused Epic Certified Healthcare IT professional with strength in critical thinking, organization and training. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Home Health Clinical and Billing, Hospice Clinical and Billing, Hospital Billing and Ambulatory knowledge to promote harmony throughout workflows and amongst users. Adept at managing concurrent objectives to promote efficiency and influence positive customer satisfaction and outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Epic Principal Trainer -Dorothy/Comfort
SSM Health St. Mary's Hospital
MADISON, WI
02.2021 - Current
- Obtain and maintain Epic NVT's and certifications.
- Blend SSM Health's goals, mission and values with learning development initiatives to deliver high-quality hybrid training to employees.
- Manage various training courses by developing curricula, instructions, documents and written tests.
- Schedule training sessions based on availability of classrooms, equipment and instructors.
- Administer course content, schedules and attendance utilizing learning management system (LMS).
- Deliver training sessions and teachback sessions to credentialed trainers and super users.
- Deliver training sessions to staff members via webinar-based instruction.
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborate with others to discuss new optimization opportunities.
- Complete new project build utilizing Epic Training MST Build and ReBuild for Doco Home Health and Hospice Revenue Cycle project.
- Assist with implementation, integrated testing, user training and support.
- Troubleshoot and resolve problems with programs and systems.
- Recognized by peers for leadership and willingness to help others.
- Recognized by management for engagement and striving for excellence.
Epic Application Analyst -Home Health/Ambulatory
Baylor Scott & White
Dallas, TX
05.2021 - 02.2022
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Defined IT process workflows through meetings with stakeholders.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Identified issues, analyzed information and provided solutions to problems.
- Mapped items within the provider Ser to ensure appropriate licensure, ordering, privileges, discipline and treatment team relationship for over 5000 nursing, providers and ancillary staff.
- Maintained employee linkable templates (EMP), security classes (ECL, role and (E2U) activities for Hospice and Ancillary end users.
- Built tasks (HRX), task templates for Hospice Plan of Care configurations.
- Designed Discharge to Home and Hospice Census Reports and assisted with Slicerdicer reporting to meet Hospice's regulatory, State and Federal requirements.
- Data couriered records and items across environments in compliance with organizations change control process for Ambulatory and Hospice Team of 22 analysts.
- Created and executed test scripts for Ambulatory and Hospice.
- Created Smarttexts, Smartforms, Smartlist, SmartPhrases, Therapy Plans and In Basket Pools.
- Mapped computers, printers and label printers for Ambulatory departments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Certified Epic Principal Trainer -Hospital Billing
Atlantic Health Systems
Morris, NY
03.2021 - 01.2022
- Developed lesson plans, instructional materials and written practice tests for Hospital Billing training courses.
- Created curricula, instructions, documents and written tests for Hospital Billing training courses.
- Managed classroom training, registration, evaluations and post class assessments.
- Assisted as back up Trainer and mentored over 50 new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed and implemented updating training programs for system upgrades.
- Assisted with teach-backs for Credentialed Trainers.
- Provided Tip Sheets and Quick Start Guides to assist with workflow trends.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Certified Epic Principal Trainer -Dorothy/HB/Comfort Consultant
Tanner Health System
Carrollton, GA
01.2020 - 12.2021
- Delivered on-boarding and pathway training for adult learning via classroom and virtual sessions.
- Managed classroom registration, evaluations and post class assessments
- Managed Lesson Plans, Quick Start Guides, Exercise Booklets and Tip Sheets.
- Collaborated and attended weekly Clinical Operational meetings with directors, supervisors, and Home Health/Hospice staff for continuous training support.
- Managed and completed Epic System Updates and Nova Tasks.
- Completed Training Environment MST Build utilizing Epic CookBooks.
- Assisted and resolved training technical and functional problems reported by end users through Service-Now.
Education
Associate of Applied Science - Real Estate Development
University of West Georgia
Carrollton, GA02.2010
Skills
- Go Live Support
- Pre-Implementation and Post Implementation
- At-the-elbow support
- In person classroom/virtual training
- Training Environment MST Build/Re-Build
- EpicCare Remote Client
- Plan of Care
- SER
- User & Security
- Meaningful Use
- Data Courier
- POC
- TST
- SUP
- Smartforms
- In Basket (Pools)
- Service-Now
- MS Office
Certification
Epic Certifications
Dorothy and Comfort Curriculum 05/2020
Dorothy and Comfort Revenue Cycle Curriculum 07/2020
Resolute Hospital Billing 08/2020
Dorothy and Comfort Training Environment Build 03/2021
Timeline
Epic Application Analyst -Home Health/Ambulatory
Baylor Scott & White
05.2021 - 02.2022
Certified Epic Principal Trainer -Hospital Billing
Atlantic Health Systems
03.2021 - 01.2022
Certified Epic Principal Trainer -Dorothy/Comfort
SSM Health St. Mary's Hospital
02.2021 - Current
Certified Epic Principal Trainer -Dorothy/HB/Comfort Consultant
Tanner Health System
01.2020 - 12.2021
Associate of Applied Science - Real Estate Development
University of West Georgia
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