Maria Cortez
Redlands,California
Summary
Epic Principal Trainer at United Health Care Optum, skilled in EHR application support and workflow creation. Expert in developing training materials and enhancing operational efficiency, while fostering professional interactions. Proven ability to manage projects under pressure, ensuring successful Epic Systems implementations and training for diverse healthcare teams.
Overview
6
6
years of professional experience
Work History
Data Analyst Epic Principal Trainer
United Health Care Optum
Redlands, CA
10.2022 - Current
- Epic Principal Trainer and responsible applications: Resolute Professional Billing, Cogito, EpicCare Ambulatory, Patient Access and Healthy Planet trainer
- New hire training
- Care Coordinators
- Care Managers (LVN,RN)
- Compliance Specialist
- Quality Improvement
- Registration clerks/Appointment staff
- Nurses (RNs,LVNs,MA,CNA)
- Physicians
- Coders
- Billers
- Create training materials including tip sheets, quick start guides, and videos.
- Built and maintained Epic Systems training environment
- Quarterly upgrade trainings to staff
- Workflow improvement and creation with stakeholders to improve efficiency and productivity from end users
- Epic Systems Implementation for ambulatory clinics
Referral Specialist
Optum
Redlands, CA
10.2021 - 10.2022
- Prepped and managed referrals for Manage Care and Fee for Service patients.
- Lead referrals specialist for outsourcing projects.
Certified Nursing Assistant
Beaver Medical Group
Yucaipa, CA
07.2019 - 10.2021
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Certified Medical Assistant -
Loma Linda University
San Bernardino, CA06-2019
EpicCare Ambulatory Principal Trainer, Training Environment Build, Tapestry Principal Trainer, Radiant Principal Trainer, Patient Access Principal Trainer, Resolute PB Principal Trainer
Epic Systems
Skills
- EHR application support
- Office 365
- Epic
- McKesson
- Centricity
- Professional interaction
- Workflow creation
- Problem-resolution skills
- Diagnosing problems
- Solution development
- Solution testing
- Solution implementation
- Working under pressure
- Project management
- Meeting deadlines
- Multitasking
- Prioritization
- Implementation support
- Go-Live support
- Epic Systems training
Timeline
Data Analyst Epic Principal Trainer
United Health Care Optum
10.2022 - Current
Referral Specialist
Optum
10.2021 - 10.2022
Certified Nursing Assistant
Beaver Medical Group
07.2019 - 10.2021
Certified Medical Assistant -
Loma Linda University
EpicCare Ambulatory Principal Trainer, Training Environment Build, Tapestry Principal Trainer, Radiant Principal Trainer, Patient Access Principal Trainer, Resolute PB Principal Trainer
Epic Systems
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