Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Maria Ramos-Jones

Sandy, UT,ut

Summary

Application Support Analyst II at HCA with expertise in EHR application support and IT project management. Enhanced user experience and operational efficiency through successful application implementations and upgrades. Recognized for delivering exceptional customer service and building collaborative relationships with stakeholders to meet project objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Support Analyst II

HCA
Salt Lake City, UT
09.2023 - Current
  • Enhanced user experience through facilitation of EHR and non-EHR application support.
  • Implemented new applications to boost operational efficiency.
  • Led projects focused on upgrading or implementing new applications.

EHR Operating Room Analyst

HCA
Draper, UT
08.2021 - 08.2023
  • Conducted daily reviews and confirmations of procedure charges to ensure accuracy.
  • Maintained a spreadsheet for submitted items needing system addition for proper billing.
  • Cultivated positive relationships with OR staff and management to clarify requirements.

Education

Bachelor of Science - Business

Western Governors University
Salt Lake City, UT
04-2019

Skills

  • EHR application support
  • System implementation
  • Customer service and support
  • Technical troubleshooting
  • Ticket management
  • Team collaboration
  • Application upgrades
  • IT project management

Certification

  • Certified Associate in Project Management (CAPM)

Affiliations

  • Member of EEG for two years.

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Application Support Analyst II

HCA
09.2023 - Current

EHR Operating Room Analyst

HCA
08.2021 - 08.2023

Bachelor of Science - Business

Western Governors University

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