Devoy Miller-Hill IV
Pleasant Valley,USA
Summary
Dynamic IT and Customer Service Professional with a strong foundation as a United States Marine Corps veteran, holding a current Secret Security Clearance. Eight years of dedicated military service and over twelve years in client and customer support demonstrate expertise in client-centered business strategies and data analytics within Oracle Cloud systems. Proficient in Fiber Optic Line Installation, Telecommunications, and Quality Assurance, with extensive experience in commercial, residential, and government cable installations. Proven ability to manage risks effectively while safeguarding assets valued over $150K, complemented by a commitment to meeting senior leadership expectations and comprehensive training in HIPAA, privacy regulations, and OSHA certification.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Analytics Specialist
Oracle
Kansas City, MO
10.2021 - Current
- Provide data and analytics support for hospital clients nationwide.
- Review reports, code and data to ensure proper workflow processes are being done, and that the correct data and outcomes are being recorded.
- Resolve client issue tickets that come to analytics, through backend coding and data review.
IT Support Technician
Sprout Life Insurance
Kansas City, MO
10.2020 - 08.2021
- Supporting employee onboarding process.
- Respond to IT support tickets.
- Support system administration and data Integration efforts.
- Updating and maintaining system and processes.
- Receiving and delivery of policies.
Service Technician
Willscot
Kansas City, MO
10.2018 - 03.2020
- Was the Lead for Loading, Receiving and Shipping. In charge of making sure the units going out have all the equipment in supplies required to set up the unit, both exterior and interior.
Recruiter II
Kelly Educational Staffing
Kansas City, MO
01.2017 - 12.2018
- Responsible for all aspects of order fulfillment, order management and service delivery to include taking customer orders, conducting candidate searches, presenting qualified candidates, interviewing, hiring, background screening and conducting orientations/training for selected candidates.
Cat6 Installation Technician
Rigtech (Subcontractor)
Shawnee, KS
01.2016 - 12.2016
iOS Tier 1 Technical Advisor
Apple
01.2014 - 12.2016
Telecommunications Operator
United States Marine Corps
01.2008 - 12.2011
Education
Liberal Arts (Some College) -
Blue River Community College
Independence, MOData and telecommunication installation / Operations - Military telecommunication school
United States Marine Corps Comms
29 Palms, CA10.2008
High school diploma or GED - undefined
William Chrisman High School
Independence, MO05.2006
Skills
- Process Improvement
- DNS
- TCP/IP
- Active Directory
- IT Support
- Microsoft Windows Server
- WAN
- Data analytics
- Network Support
- Software: Microsoft Office (2007, 2010, 2016) / iOS / MacOS
- Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 8, Windows 10
- SQL
- Risk Analysis
- MS Office
- Troubleshooting
- Cabling
- Telecommunication
- HIPAA compliance
- IOS
- Documentation management
- DHCP
- Requirements analysis
- Help Desk
- Technical Support
- Customer relations
Military Service
- Branch: United States Marine Corps
- Rank: LCpl
- March 2008 to April 2011
- 0612-0614 Field wireman/ Switchboard Operator. Data/ telecommunications
Links
https://www.linkedin.com/in/devoy-miller-hill-iv-b14175127
Certification
- First Aid Certification
- CPR Certification
- CPR/First Aid
- November 2019 to November 2021
- CPR / First Aid certified
Timeline
Analytics Specialist
Oracle
10.2021 - Current
IT Support Technician
Sprout Life Insurance
10.2020 - 08.2021
Service Technician
Willscot
10.2018 - 03.2020
Recruiter II
Kelly Educational Staffing
01.2017 - 12.2018
Cat6 Installation Technician
Rigtech (Subcontractor)
01.2016 - 12.2016
iOS Tier 1 Technical Advisor
Apple
01.2014 - 12.2016
Telecommunications Operator
United States Marine Corps
01.2008 - 12.2011
Data and telecommunication installation / Operations - Military telecommunication school
United States Marine Corps Comms
High school diploma or GED - undefined
William Chrisman High School
Liberal Arts (Some College) -
Blue River Community College