Devra Garcia

• Deliver front-line customer support, resolving inquiries with accuracy and professionalism.
• Training in Customer Service operations, including issue resolution, returns, and account support.
• Build rapport with diverse customers, demonstrating strong communication and problem-solving skills.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Collaborate with team members to ensure smooth store operation and consistent service quality.

• Lead development of hyper-local initiative such as Neighbors of DeKalb County Magazine (dba BVM), a monthly publication connecting local families and businesses through uplifting, community-focused content.
• Conduct 45-50 outbound cold calls daily, to local businesses, building a high-volume pipeline toward $150-200k monthly digital advertising goals.
• Designed multi-step lifecycle-style sales funnels using SMS, email, and video content to nurture prospects and improve conversion.
• Built segmentation strategies tailored to local business needs, improving message relevance and engagement.
• Scheduled appointments with entrepreneurs to understand marketing strategies, enhancing engagement through targeted seasonal promotions.
• Implemented CRM tools and automated workflows to streamline lead management and enhance operational efficiency.
• With a goal to simplify the advertising process for clients, enabling them to focus on core business priorities while achieving measurable visibility.
• Acquired hands-on experience in digital advertising sales, ambitious six-month revenue targets while developing skills in cold calling, proposal development, and relationship building.
• Promoted support for local businesses by creating a meaningful monthly publication that showcases DeKalb County families and businesses.

Attended accelerated transition-to-nursing program in Fort Wayne, Indiana.

• Completed 12 out of 16 month program. No degree attained yet.
• Completed 41 out of 60 accelerated credit hours. While working close to home part-time, nights and weekends.
• Demonstrating strong analytical, research, medical charting and documentation skills.
• Coursework completed Pharmacology, Statistics 300, Finite Math, Medical-Surgical I, Comprehensive Health Assessment, Nursing Research, Ethics, Mental Health, Promoting Healthy Populations, Fundamental Nursing.
• Completed Mental Health First Aid certification (5/15/2024) - National Council for Mental Wellbeing. thenationalcouncil.org (MHFA.org)
• Completed Bridge Building Communications Techniques certification (May 15, 2024)

• Delivered patient-centered care, demonstrating empathy, communication, and attention to detail.
• Assisted with major activities of daily living, ensuring patient comfort and dignity during eating, grooming, bathing, and toileting.
• Coordinated with CNAs, QMAs, LPNs, and RNs to safely transfer patients into and out of beds, gurneys, and wheelchairs.
• Monitored patient conditions and communicated changes to clinical staff.
• Supported medical procedures by positioning patients correctly while ensuring proper access to the right supplies and equipment.
• Improved patient comfort by changing linens, rearranging pillows, and providing cushions to alleviate pressure on legs and tailbone.

• Managed business-to-customer accounts, assessing order requirements and ensuring accuracy.
• Coordinated with sales, production, shipping teams to support order fulfillment.
• Ensured accuracy of incoming material requisitions and documentation to specifications before processing.
• Perform data entry, maintained purchase requisitions, and inventory reporting.
• Process material certificates for shipping and receiving.
• Assisted sales in finalizing costs for processed material requisitions.

After the initial workforce disruptions caused by Covid, Pro Resources continued to receive high demand from employers seeking prepared and qualified workers. They reached out to me directly and offered a position in their staffing team. I accepted, as it was the perfect opportunity to put my Human Resources degree to good use and contribute to their mission

• Provided Human Resource Management support using Microsoft Teams and HRIS AVIONTE Staffing database to track and maintain data, optimizing applicant tracking processes.
• Served as primary contact for Auburn office, managing phone calls, faxes, and communications with potential employees while updating profiles and files for recruiter access to match candidates with Northeastern Indiana employers.
• Collaborated with application specialists and recruiters to conduct orientations, performance reviews, and exit interviews.
• Ensured compliance with state and federal documentation requirements.

• Streamlined customized parts delivery by collaborating closely with engineering quality production team members.
• Executed precise entry of part numbers to uphold quality standards.
• Handled RFQs and POs effectively with primary and secondary suppliers.
• Delivered timely project management support utilizing Microsoft Project, Excel, OneNote, and Outlook extensively.
• Led daily customer service updates and team meetings via Skype and remote video conferencing nationally and internationally.

Served at Ashley Industrial Molding in Ashley, Indiana during challenging COVID-19 pandemic.

Company implemented workforce reductions as company prioritized full-time employees, resulting in layoff of all part-time workers.

Corporate Communications expert specialized in disseminating member information regionally for one of the largest area utility companies.

• Create and coordinate marketing content specific to the electrical industry to help maintain effective member and public programs in alignment with corporate goals and objectives.
• Assist with programs sponsorships, scholarships and events such as the annual meeting, seminars, home and garden expos, Parade of Homes, NE Indiana Honor Flight sponsorship and other trade shows.
• Managed corporate photography and video projects for marketing initiatives.
• Design, update, and produce all printed materials including bill stuffers, brochures, signage and display materials, company forms, invitations, bi-monthly newsletter, and all marketing materials for the electric utility cooperative and its subsidiary companies.
• Develop, design, and maintain website and employee intranet. Ensuring iOS and Android mobile phone and tablet optimization.
• Prepare and distribute print media including news releases and advertisements
• Leveraged industry metrics, GIS and analytics data to generate impactful marketing strategies across digital, print and community channels.
• Managed relationships with external vendors such as advertising agencies, printers and web designers to deliver targeted communications for online and offline marketing channels.

Relevant Integrated Marketing Campaigns (IMC):

• Wildblue Rural Satellite-Internet service.

• Co-op Card Discount Card (National Coalition of 700+ Co-ops)

• Hosting Member Forum and Power Hour informational meet-ups presenting business initiative updates for member-owners onsite or offsite while supporting local wineries, restaurants and country clubs.

IMC consisted of comprehensive event promotions including invitations, social media marketing, website banner advertisements, member newsletter feature articles, promoting advertisements for nationally recognized band, feature articles, and event promotions.

• Managed daily operations for a team of five support staff processing inspections and permits across food safety, environmental health, and pollution control programs.
• Streamlined scheduling and task assignments to ensure timely inspections, investigations, accurate permit or license processing, and compliance with state and local public record requirements.
• Directed cross‑training initiatives to elevate staff capabilities, improve coverage during absences, and align team performance with departmental goals.
• Conducted performance reviews to assess individual contributions and support ongoing professional development.
• Coordinated community relations and media efforts, including developing presentations, writing grant proposals, and preparing press releases to promote public health initiatives.
• Ensured accurate and timely reporting to the Indiana Department of Health and supported regulatory enforcement activities involving health code violations and public records disputes.
• Food and consumer safety programs inspected, licensed, investigated, and processed complaints for restaurants, bars, schools, grocery stores, convenience stores, mobile food vendors, and other retail food establishments to reduce foodborne illness risks.
• Regulated, inspected, processed permit and investigated lodging facilities, tattoo and body piercing establishments, public swimming pools and spas, septic systems, and other regulated operations.
• Environmental and Pollution Control inspected and provided laboratory testing for sewage/septic systems, swimming pool, and wastewater management distribution oversight.
  Environmental review real estate with a property assessment to identify potential or existing hazards or contamination in coordination with the Indiana Department of Environmental Management (IDEM).
• Healthy Homes and Vector Control programs inspected housing and lodging for pest, rodent, and nuisance control. Assessed for lead and meth contamination.

• Coordinated and facilitated with four Corporate Trainers streamlining four company locations' converging a multi-day onboarding safety training program for new hires that aligned with organizational goals.
• Ensured adherence to OSHA-compliant MSDS standards and safety protocols during casting, processing, and inspection of aluminum alloy and bonded sand molding for automotive components.
• Hosted comprehensive specialized training courses in metal casting fundamentals, foundry safety standards, and equipment operation at four manufacturing locations. Preparing foundry workers for extensive hands-on practice in sand molding, core making, and metal pouring techniques.