Devree Lue
Virginia Beach,Virginia
Summary
Career Summary Provided excellent customer service in the call center environment for over 20 years. Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
21
21
years of professional experience
Work History
Export Customer Service Representative
CMA CGM LLC
2012.11 - 2023.10
- Provide tracking of export cargo
- On-hire containers as needed, check equipment availability
- Assist with releasing documentation and making documentation amendments
- Expedite customer issues and concerns
- Liaison between internal departments and overseas agents
- Answering incoming calls, and emails from internal and customers
- Good rapport with customers
- Make bookings for all incoming booking requests including special cargo (Hazardous, reefer, out of gauge)
- Research problems to get to the root cause and provide resolution
- Any other duties assigned.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Representative
Verizon Wireless
2003.03 - 2010.06
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to 75 call technical support needs per day.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Some College (No Degree) -
Everest College
Chesapeake, VADiploma -
Green Run High School
Virginia Beach, VA06.1983
Skills
- Strong research skills
- Strong skills in
- Microsoft Outlook, Word, Excel
- Provided excellent customer service.
- Detail oriented, and able to multitask.
- Team player
Timeline
Export Customer Service Representative
CMA CGM LLC
2012.11 - 2023.10
Technical Support Representative
Verizon Wireless
2003.03 - 2010.06
Some College (No Degree) -
Everest College
Diploma -
Green Run High School
Similar Profiles
Destiny BernardezDestiny Bernardez
Client Solutions Representative at CMA CGM LLCClient Solutions Representative at CMA CGM LLC
Jacquelynn ViveroJacquelynn Vivero
Import Client Solutions Representative at CMA-CGM America LLCImport Client Solutions Representative at CMA-CGM America LLC
Silvia SeoaneSilvia Seoane
Inside Sales Manager at CMA CGM (America) LLC.Inside Sales Manager at CMA CGM (America) LLC.